Dispatcher, Transportation

The Dispatcher schedules and notifies operators and drivers to service vehicles that carry passengers. At the end of each shift, the Dispatcher prepares a detailed report on all activities occurring during their shift using the records, logs, and schedules of calls received during the transition.

• Assign transportation services
• Assign stand‑by or extra‑board operators in the event of operator absences, increased service volumes, or to minimize service disruptions because of traffic, vehicle malfunctions, operator problems, and emergencies
• Assign vehicles considering preventive maintenance schedules and capacity needs.
• Monitor operators and trip status, adjusting and reassignments as necessary to ensure on‑time performance.

• Maintain an attendance log for operators and other appropriate staff
• Maintain check‑out records
• Maintain scheduling and performance data in the event of real‑time operations
• Accurately and appropriately document daily activities related to service

• Maintains two‑way communication with operators, providing information on customers, cancellations, and directional assistance when necessary
• Communicate effectively with operations staff regarding scheduling or passenger issues.
• Maintain a professional demeanor and appearance.

• Effectively direct employees in the performance of their duties
• Report any staff issues to Shuttle Operations Manager
• Perform other duties as assigned to ensure the efficient operation of the department.

Years of

Experience:

Minimum of 1 year of relevant experience within the transportation industry

Language

Skills:

Proficient in English both verbally and written

• Excellent communication skills with the ability to adapt to changing situations and listen to feedback
• Proven customer service and interpersonal skills
• Attention to detail
• Demonstrate poise, tact, and diplomacy and have sound judgment and discretion.
• Excellent verbal and written communication skills
• Organizational and time management skills
• General knowledge of Windows‑based computer operating systems and Microsoft Office
• Able to work as a member of the team
• Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups
• Ability to adapt and remain flexible in a fast‑paced environment
• Ready to use a multi‑line phone system and handle multiple tasks concurrently
• Travel requirement outside of the immediate area (as a percent) < 5%