Express Service Advisor

Location: Burlington, NJ
Position: Express Service Advisor
Company: Burlington Hyundai

Burlington Hyundai is committed to delivering outstanding automotive service and an exceptional customer experience. Our Express Service Lane plays a key role in meeting today's fast-paced expectations for vehicle maintenance and care. We're seeking a proactive, customer-centric Express Service Advisor who thrives in a high-volume environment and is eager to help keep our customers on the road.

As an Express Service Advisor, you will be the first point of contact for customers entering our express service lane. You'll guide customers through rapid maintenance services (oil changes, tire rotations, multi-point inspections, etc.), provide transparent estimates, coordinate with technicians and parts, and ensure a seamless, efficient, and friendly service experience.

• Greet customers promptly and professionally, and perform vehicle drop-off walk-arounds to identify and document service opportunities.
• Schedule and manage customer appointments and handle vehicle intake for express services.
• Provide clear, accurate estimates of labor, parts, and associated costs - secure customer authorization for recommended services.
• Coordinate with technicians and parts staff to ensure efficient flow of the express lane and prompt completion of services.
• Keep customers informed about status updates - estimated completion times, any new findings, and final approvals.
• Upsell recommended maintenance services and packages in a customer-focused, transparent manner.
• Finalize the service transaction: review work done, explain charges, collect payment, and ensure customer satisfaction at vehicle pickup.
• Maintain logs, update service records, work with the dealership's service management software, and help drive CSI (Customer Satisfaction Index) scores.
• Maintain a clean, organized, and professional service drive area in accordance with dealership standards.

• High school diploma or equivalent required; some automotive/technical exposure preferred.
• Strong customer service skills and professional demeanor; experience in a high-volume service lane is a plus.
• Excellent verbal communication skills - able to explain vehicle issues and service recommendations in simple, clear language.
• Comfortable working in a fast-paced environment and managing multiple customer interactions simultaneously.
• Basic automotive knowledge is helpful; willingness to learn Hyundai systems and procedures.
• Proficiency with computers and dealership service software.
• Valid driver's license and clean driving record.
• Ability to stand for extended periods, walk service drive and shop floor, and interact with customers and technicians.

• Competitive wage plus bonus/commission opportunities for upsell and customer satisfaction metrics.
• Health, dental and vision insurance options.
• 401(k) retirement savings plan.
• Paid time off and holidays.
• Employee vehicle service and parts discounts.
• Training and career growth opportunities within Burlington Hyundai.

If you're ready to take your career to the next level and provide exceptional service to Burlington Hyundai customers, we encourage you to apply!

Burlington Hyundai is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. All qualified applicants are encouraged to apply, and we look forward to considering your application.

Employment is contingent upon completion of a background check and a negative pre-employment drug screen.