Specialist, Gift Cards & Payment Operations

Specialist, Gift Cards & Payment Operations

Join Burlington Stores, Inc. as a Specialist in Gift Cards & Payment Operations. This role manages daily operations and analytics for the gift card program, supports other consumer & B2B payment programs, and drives growth and customer satisfaction.

Base Pay Range: $65,000.00/yr - $80,000.00/yr

The Specialist reports directly to the Director of Gift Cards and Payment Operations and works closely with internal and external partners to drive program growth and operational success.

• Act as primary contact for internal and external business partners related to in-store, 3rd Party, and B2B gift card sales.
• Identify and recommend new opportunities for program expansion, respond to sales inquiries, manage sales relationships, and fulfill direct/B2B gift card orders.
• Gather data, analyze, and issue detailed sales performance reporting (inclusive of all gift card channels), to appropriate stakeholders on an ongoing basis. Identify trends and recommendations based on performance.
• Monitor, track, and forecast gift card inventory needs, in collaboration with procurement team and external warehouse facility.
• Assume fiscal responsibility for gift card program budget, including sales and expense forecasting, issuance of vendor purchase orders, invoice management, and monthly accrual process.
• Responsible for initiating and leading new gift card creative development process, as well as determining and managing annual marketing calendar, in partnership with relevant stakeholders (creative, social, email marketing teams).
• Work closely with Marketing team and gift card agency partners to ensure all brand information and marketing materials are accurate and up to date.
• Own relationship with external Web gift card agency to ensure timely and appropriate everyday and seasonal card assortments, understand and seek out opportunities to improve on customer engagement/sales conversion in partnership with internal Website team.
• Partner with internal and external partners to resolve customer issues in a timely manner.
• On an ongoing basis, monitor gift card industry trends and changes to ensure program maintains ‘best-in-class’ standards.

• Serve as primary business contact for the Community Partners Voucher (POV) Program, and own relationships with B2B customers (inc. government agencies and non-profit organizations).
• On an ongoing basis, respond to program inquiries and RFPs (Request for Proposals), and assume end-to-end responsibility for onboarding new customer accounts (AR account set-up, store communications, legal contracts).
• Maintain and update customer contact file for all active accounts, and ensure any changes are communicated to relevant stakeholders.
• Work closely with internal business partners and B2B customers to identify and resolve customer service and payment issues in a timely manner, to ensure frictionless in-store customer experience and business continuity.
• Utilize internal reporting to compile data, analyze sales results, and identify opportunities for program growth and process improvement.

• Collaborate with cross-functional business partners to launch and support new finance and payments related initiatives.
• Responsibilities include reporting and analytical support, as well as vendor management.

Bachelor’s Degree in a relevant field or equivalent work experience.

2+ years in Gift Cards/Stored Value Cards (preferred), Marketing, or Payments/Financial Services. Retail industry experience is a plus.

• Excellent verbal and written communication skills. Ability to clearly and concisely articulate recommendations and metrics to drive program success.
• Skilled at building relationships and engendering confidence and credibility with internal and external partners.
• Analytical mindset, and familiarity with budget management and financial forecasting.
• Strong organizational and project management skills, with proven history for driving results.
• Ability to thrive in a fast-paced environment.
• Proficiency in Microsoft Office including strong Excel skills.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Individual pay decisions will be based on qualifications, education, job-related skills, relevant experience, and geographic location.

Min‑Mid: $65,000 – $80,000

Burlington, New Jersey (Hybrid)