Customer Demand Planner

Job Details

Pay rate: $35 - $42/hr

Title:

Customer Demand Planner

Duration: 6 months

Location:

Burlington, VT

Hybrid role:
In office days are Tue-Thursday at Burlington.

Clientis the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. If you are excited to collaborate cross-functionally to support our customers by solving short and midterm supply challenges and driving sustainable growth for the business then this role is just for you!

In this role, you’ll be responsible for ensuring consistent/perfect service to our customers ensuring a strong on shelf presence, in person and virtually, so we can win with the consumer! Being a complexity champion, the response planner uses continuous improvement and digital solutions to step-up business delivery. Armed with a problem-solving mindset and technological dexterity, the planner practices '
solve it once and for all
' motto to spend time on more value adding tasks.

• Lead weekly team calls to support core KPIs
• Point of contact to inform Business Partner of stock unavailability and recovery timelines
• Discuss issues and constraints with Customer Service, Business Operations Organization
• Manage crisis – Product availability, Quality issues, microbiological issues, etc.
• Feedback to Market Collaboration Planners on risks & opportunities
• Collaborate with Supply Planner on service and inventory trade-offs for short term horizon using scenario Planning
• Collaborate with DRP for service improvement in short term horizon
• Participate in Plan meetings on Demand-Supply Review
• Monitor & action waste prevention – Finished Goods, Packing and Raw
• Be the point of contact with innovations and strategic planning (includes C4G activities)

• Dispatch Rate (Customer & Sub-Category focus) in service of customer in stock
• Adherence to plan:
  In-month delivery
• Time to resolve in-month issues and gaps
• FG MSTN/ESTN (Brand & Sub-Category focus)
• FG Business Waste & Residuals

• 2-3 years of relevant experience in Supply Planning, Customer Service, Inventory Planning or Distribution Planning
• Bachelor’s degree in Operations / Supply Chain or equivalent experience
• Creative mindset with the ability to look at a problem with a number of different perspectives and ideas for a solution
• Proficiency using MS Excel, PowerPoint, Power BI;
  Rapid Response, SAP System knowledge is preferred