Director of Store Operations

Overview

Burlington Stores, Inc. is hiring a Director of Store Operations Strategy for Stores, leading all back-of-house processes, tools and equipment, as well as all store technology for Burlington’s >1,100 stores. The Director is accountable for operational efficiency of processes in scope and oversees all related initiatives to deliver world-class execution of the off-price retail model. The right individual will be a great problem solver, collaborator, people leader, and communicator with experience leading store operations and technology at national scale retailers.

• Strategy:
  Set strategy for standards, processes, and tools for in-scope areas to deliver step improvements in efficiency while maintaining quality of outputs and store team experiences. Create and implement a multi-year roadmap from conception of solutions through to testing and scaling.
• Product operations:
  Lead execution of product operations in stores to achieve operational efficiency goals. Define processes and tools to receive product and present to the sales floor across all back-of-the-house functions. Manage process and tool improvements, and other initiatives.
• Technology and tools:
  In partnership with IT, develop and execute store systems roadmap in support of store operations strategy. Define business requirements for in-store tools across all areas of customer and associate experience. Oversee new technology introductions and drive adoption.
• People development:
  Train, coach, and performance manage teams within the function and mentor individuals in related functions. Establish internal processes to foster professional growth and capability development to create a high-performing organization.
• Cross-functional collaboration:
  
  Engage closely with Supply Chain, Field, Finance, and other functions to deliver on objectives, garner support for programs, and coordinate cross-functional execution of initiatives in the Stores organization.

• Education:
  
  B.A. or equivalent in operations, engineering, finance or related field. MBA or other advanced degree preferred.
• Experience:
  
  10+ years of experience in retail; 7+ years of experience in store operations at leadership level; proven ability to drive change in stores at national scale retail; experience in product management of technology solutions with or within IT organizations; track record of launching and driving adoption of process changes and tech tools at comparable scale; demonstrated problem solving, organizational leadership, and communication skills.
• Skills and Abilities:
  
  Strategic problem solving and innovative thinking; process and detail orientation; technology management; change management; people management; cross-functional collaboration; communication and influencing; drive for results and ability to move quickly.
• Physical Requirements:
  
  25-50% travel; based in U.S. Eastern or Central Time Zone.

Base pay range: $/yr - $/yr. Individual pay decisions will be based on a variety of factors, such as qualifications, education, job-related skills, relevant experience, and geographic location. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are eligible for paid time off, paid holidays and a 401(k) plan. Burlington is an equal opportunity employer committed to workplace diversity.

• Location:
  
  New Jersey – Burlington
• Job Type: Full-Time
• Remote Type:
  Hybrid
• Seniority level:
  Director
• Industries:
  Retail

Ideal candidates will be a strong collaborator and capable of leading a national-scale program to improve store operations and technology adoption across Burlington’s store network.

Equal opportunity employer committed to workplace diversity.