QA​/QC Manager

QA/QC Manager

$140000 - $160000 per year | Burlington, NJ | On-site | Permanent

We are a manufacturing organization focused on delivering consistent, high-quality products that meet customer expectations, regulatory requirements, and industry certification standards. Our quality team plays a critical role in maintaining product excellence while driving continuous improvement throughout the organization.

This is an opportunity to take ownership of the organization's Quality Assurance and Quality Control function, working closely with Production, R&D, Supply Chain, Procurement, and other departments to strengthen quality systems, eliminate defects, support customers, and improve manufacturing processes.

• Lead the overall Quality Assurance and Quality Control function
• Own and manage the company’s ISO 9001 Quality Management System
• Manage NSF, UL, customer, and other third-party certification programs
• Drive meaningful continuous improvement, root cause analysis, and corrective action
• Lead and develop a team of QC/QA Supervisors and four QC Technicians
• Work cross-functionally with Production, R&D, Supply Chain, Procurement, and Engineering
• Maintain direct interaction with customers regarding quality concerns, corrective actions, and audits
• Influence quality strategy, departmental goals, budgets, KPIs, and long-term improvement initiatives
• Opportunity to build a culture centered around accountability, teamwork, quality, and continuous improvement

As the Quality Manager, you will be responsible for developing, implementing, and managing quality control and quality assurance systems that ensure products consistently meet company, customer, regulatory, and certification requirements.

You will lead the Quality Department, manage quality systems and audits, oversee customer and supplier quality, investigate nonconformities, and implement corrective and preventive actions. This position will also play a key role in identifying opportunities to improve processes, reduce defects, strengthen quality standards, and support new product development.

• Manage the Quality Control / Quality Assurance Department and conduct monthly QA/QC reviews.
• Maintain and continuously improve the company’s quality assurance program and product quality standards.
• Lead customer quality meetings, corrective-action reviews, and quality performance discussions.
• Visit customer locations as needed to investigate quality concerns, communicate findings, and support resolution.
• Lead investigations into customer complaints, product nonconformities, internal quality issues, and product recalls.
• Partner with Production, R&D, Supply Chain, Procurement, and other departments to resolve quality issues and ensure production of quality products.
• Drive preventive quality activities designed to reduce internal and external defects.
• Conduct root cause analysis, statistical analysis, risk assessments, corrective/preventive actions, and continuous improvement initiatives.
• Recommend and coordinate improvements to procedures, controls, testing, formulations, processes, raw materials, and equipment.
• Establish and maintain a supplier quality management process for raw material suppliers, product suppliers, and applicable subcontractors.
• Manage internal ISO 9001 audits, customer audits, NSF audits, UL audits, and other applicable third-party assessments.
• Maintain certification records, listings, testing records, submissions, and documentation while assessing certification impacts associated with proposed changes.
• Ensure compliance with product safety requirements, approved specifications, customer-specific quality requirements, and applicable…