Security Operations Specialist

Security Operations Specialist

Burlington Stores, Inc.

This range is provided by Burlington Stores, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$20.50/hr - $27.00/hr

Direct message the job poster from Burlington Stores, Inc.

Position Overview

Bring your experience to our growing Fortune 500 retail company and certified Great Place to Work! Burlington Stores is a nationally recognized retailer of high quality, branded merchandise at everyday low prices, with over 1200 stores in 45 states and Puerto Rico and we are in search of an Asset Protection Specialist to be part of our Asset Protection Burlington Response and Investigation Center (BRIC) Team!

This is our version of a Security Operations Center (SOC) a premier GSOC with a flexible business model to help support the company through timely incident response and follow-up, investigative support, law enforcement collaboration, and detailed analysis for theft, shortage, and safety trends.

Our Specialist will play a crucial organizational role by overseeing the store fleet outside regular business hours and executing essential BRIC functions, including Event Intake and Monitoring, Information Management and Communication, Proactive Planning, and Investigative Support. The specialists support large-scale projects, actively monitor for safety concerns that could disrupt operations, and contribute to organizational resilience through security infrastructure oversight and management of third-party guard engagement.

Associate will rotate between 1st shift (7:30 a.m.

- 5:00 p.m.) and 2nd shift (1:30 p.m.

- 12:00 a.m.) and rotates weekends

• Facilitate intake of incident reports from store teams and assess events against established guidance to determine appropriate communication and escalation needs. Establish communications between relevant stakeholders and support response as needed.
• Leverage the BRIC's suite of technology and resources to monitor for any threats or risks to Burlington operations and safety and monitor situations accordingly--including weather-related risks.
• Execute internal and external investigation support. Engage in broad investigative initiatives at the direction of supervisors and managers. Utilize case management and open-source intelligence (OSINT) platforms to identify and investigate theft and fraud activity.
• Vigilantly monitor alarm activity during nighttime hours, promptly respond to incidents, and effectively communicate with relevant stakeholders. Ensure a swift and appropriate response to alarms, minimizing potential risks, and maintain clear communication channels to enhance overall security measures.
• Develop expertise in operating, troubleshooting, and optimizing CCTV systems to ensure effective surveillance and security measures during overnight hours. Leverage CCTV systems to remotely audit third party guard adherence to guidelines and post orders.
• Responsible for evaluating and executing emergency guard requests. Collaborate with field partners to ensure the situation is assessed properly and assets are protected if the situation requires immediate action.

• Bachelor’s degree with a minimum of 3+ years of experience preferred (Criminal Justice, Communications, Finance, or Business). Candidates who do not have a degree must demonstrate a high level of expertise and proficiency in the desired skills and abilities.
• Ability to navigate and operate multiple software platforms responsible for supporting the BRIC initiatives, specifically: exception-based reporting and case management systems, incident response/management systems, and security infrastructure platforms (CCTV, alarm monitoring).
• MS Office (Outlook, Word, Excel, PowerPoint).
• Problem solving and analytical ability with ability to communicate with associates at all levels in a fast-paced environment.
• Ability to handle sensitive and confidential information and manage tasks with a high level of concern for detail.
• Ability to work in a flexible scheduling…