Overnight Dispatch Manager

About Us

Formed in 1924, Cowan Systems is a subsidiary of Schneider National headquartered in Baltimore, MD and enjoys a history of excellence and quality in the transportation business. Starting out as one man’s entrepreneurial spirit, it has grown into six unique divisions that operate throughout the country. Today, Cowan’s state‑of‑the‑art fleet has grown to 2,100 power units and 6,500 trailers operating out of 40 locations nationwide.

At Cowan Systems, LLC our mission is to provide logistics and transportation services that create value for our clients, suppliers, employees, and owners. We pursue our work with diligence, intelligence, and a high regard for the safety of our employees, stakeholders, and the public.

Cowan Systems is an industry leader and the carrier of choice because of our passion for service, best‑in‑class drivers, professional management team, commitment to safety, drive for innovation, and our culture of continuous improvement and quality excellence.

• Safety of our team drives every decision we make.
• An entrepreneurial spirit fostered by healthy work environments.
• Fiscal responsibility.
• Exceptional customer service.

At Cowan Systems LLC, our most valuable strength is our people – with diverse backgrounds and experiences we prioritize personal and professional development. We are a company that explores innovative ideas and encourages creativity. Our success is fueled by cultivating and inspiring our community through open & honest communication. Together, we provide exceptional service to our partners and our peers. Cowan is NOT defined by what we do as individuals, but who we are as a team.

The Dispatch Manager is responsible for the successful execution of customer freight delivery and the daily oversight and management of their assigned fleet. This is a leadership position that reports to the Operations Manager or the Terminal Manager, depending on the size of the operation. The Dispatch Manager will participate in problem identification, solution recognition, and system implementation to improve areas that impact our drivers’ experience and the quality of our services.

The Dispatch Manager will foster a culture that ensures their team works together in a way that supports the mission of the organization and is in alignment with our core values and beliefs.

Direct and indirect reports consisting of professional drivers.

Schedule:

Monday‑Friday 9 pm‑7 am.

• Effectively dispatch a fleet using proper procedures for real‑time management of freight and drivers, ensuring high level of data accuracy within the system.
• Maintain the highest driver relationship and satisfaction of new and tenured drivers by:
  • Actively onboarding new drivers following the 12‑week onboarding process.
  • Regularly reviewing driver scorecards to ensure drivers are meeting performance and income goals.
  • Auditing driver manifests for pay accuracy and workload balance.
  • Advocating for drivers in relation to executable plans.
  • Effectively communicating policy changes, schedule changes, etc. to the fleet.
  • Participating in driver mentoring and driver appreciation activities as prescribed by the Terminal Manager.
  • Overseeing fleet of drivers ensuring all team members are properly trained in all aspects of their position. Coaching where performance improvement is needed, and notifying Terminal Manager or Operations Manager when there is a need for corrective action or formal performance improvement plans.
  • Participating in pre‑trip inspections with drivers on a regular basis.
  • Coaching and counseling the fleet in areas of productivity, customer care and service, attendance, and company rules. Developing driver performance improvement plans in coordination with HR and the Terminal Manager as needed.
  • Confirming driver plans with drivers (via phone or Qualcomm) and providing required information to complete the assignment including special load requirements (Hazmat, specialty equipment, etc.).

• Promote a culture of safety in all daily activities by proactively addressing safety concerns and communicating…