ARP Driver​/Loader

Under the direction of the Program Manager, the Appliance Route Driver will lead the daily Appliance Pickup Process, including, following a predetermined route using a 16' or 26’ Box truck to collect appliance while ensuring high quality customer satisfaction is delivered.

• Primarily works as the lead for a two-man crew to safely remove appliances from customer homes.
• This includes travel to the homes, meeting with the customers and removing identified appliances.
• Operating a 16'/ 26’ box truck, with lift gate, to conduct pre-scheduled appointments.
• Meet the established daily, weekly and monthly Key Performance Indicators for appliance pickup appointments.
• Convey positive image of project partners by maintaining a professional appearance.
• Track and report pickups and deliveries using a mobile device.
• Cooperatively work with program staff to identify and recommend areas for process improvement.
• Perform related training and work as required.

• Valid Driver's License and good driving record
• 2 – 3 years of experience operating box trucks
• Excellent communication and interpersonal skills
• Professional appearance
• Familiarity with mobile devices
• Comfortable working with people of diverse background
• Exercises good judgment and maintains safety at all times
• Able to lead, motivate, be diplomatic, and build positive rapport with customers
• Able to communicate with technical and non-technical individuals
• Able to work independently and with a team
• Able to work flexible schedule, including evenings and weekends
• Able to bend, stoop and reach
• Able to learn and work with new technology (e.g. handheld data devices)
• Must be able to pass criminal background check and drug screening

Monday-Friday (occasional Saturdays), Start time 7:30 am

• Able to work in very fast-paced environment and hold to deadlines.
• Problem-solver.
• Able to respond to diverse set of challenges in the field and do whatever it takes to meet project deliverables on schedule.
• Ability to communicate effectively with subordinates, peers, superiors and customers.
• Knowledge and understanding of energy audits and the direct install measures

• 1 year furniture or appliance delivery or loading and unloading
• 1 year customer service experience
• Experience with Customer Management Systems/Databases

The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required to perform the work.