Client Services​/Housing Assistant

Burlington Housing Authority (BHA) is seeking an enthusiastic, proactive, and dependable professional to join our team as a Client Services/Housing Assistant.

This position is much more than answering phones and greeting visitors. The successful candidate will play a vital role in helping individuals and families navigate the housing application process while ensuring applicant files are complete, accurate, and ready for Housing Manager review.

If you enjoy helping people, staying organized, solving problems, and taking initiative, we'd love to hear from you.

As the first point of contact for our agency, you will:

• Welcome residents, applicants, visitors, and community partners with professionalism and courtesy.
• Answer and direct incoming calls and respond to general inquiries.
• Assist applicants with gathering and submitting required documentation.
• Review application packets for completeness and follow up on missing information.
• Organize, scan, upload, and maintain applicant files and records.
• Ensure complete applicant files are prepared and forwarded to Housing Managers for eligibility review.
• Track application activity and maintain waiting list records.
• Support multiple departments with administrative and customer service needs.
• Handle sensitive and confidential information responsibly and professionally.
• Help create a positive experience for residents, applicants, and visitors from the moment they walk through our doors.

We're seeking someone who is:

• Proactive and takes initiative
• Enthusiastic and enjoys helping others
• Dependable with excellent attendance and follow-through
• Highly organized and detail-oriented
• Comfortable managing multiple priorities simultaneously
• Professional, courteous, and customer-service focused
• Trustworthy and able to maintain strict confidentiality
• A team player who works well across departments
• Comfortable using technology and learning new systems

• High School Diploma or GED required.
• Experience in customer service, reception, administrative support, or office operations preferred.
• Excellent communication and organizational skills.
• Ability to maintain accurate records and documentation.
• Ability to handle confidential information with discretion and professionalism.

• Experience in affordable housing, public housing, property management, social services, or a related field.
• Knowledge of housing applications, waiting lists, tenant intake, or HUD-assisted housing programs.
• Bilingual candidates are encouraged to apply.

At BHA, our mission is to provide quality affordable housing and opportunities that strengthen our community. Every day, our team helps improve the lives of residents and families throughout Burlington and Alamance County.

We're looking for someone who wants more than a job. We're looking for someone who wants to make a difference.

Burlington Housing Authority is an Equal Opportunity Employer.