Part-Time Telecommunicator - Police

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Do you want to help your community in times of crisis? Are you good at remaining calm in stressful situations? Do you have experience communicating frequently via phone? The Burlington Police Department is hiring for full-time Telecommunicators and this just might be the position for you!

The Burlington Communications Center is a 24‑hour a day, 7‑days‑a‑week center. The center functions as a vital link between the City of Burlington's and the City of Graham's police and fire departments and those who need emergency and non‑emergency assistance.

Performs routine telecommunications work in receiving and processing emergency and non‑emergency calls for the police and fire department under the supervision of a Telecommunicator Lead or Communications Manager. You will be responsible for receiving and prioritizing 911 and non‑emergency telephone calls from the public, dispatching appropriate public safety officials, and maintaining open lines of communication with public safety during emergency situations.

Work in this position is very sedentary and rarely involves physical exertion. It requires constant attention to multiple computer screens and phone systems.

This is a part‑time position. Work may be performed during the day, mid‑day, or evening. Work may be performed on nights, weekends and holidays.

You will initially be required to work 20-30 hours per week for approximately 6-8 months to complete training.

• Preserving the Sanctity of ALL Life
• Nurture and Protect Democracy
• Ensure Procedural Justice and Fundamental Fairness
• Spirit of Service
• Protect the Community from Harm
• Treat all individuals with Dignity and Respect - the ethical foundation of policing

• Manages multiple tasks under pressure by taking emergency calls while simultaneously viewing maps, entering information into dispatch software, and coordinating response efforts in real time.
• Receives incoming calls from the public via a multi‑line phone system, assesses service requests, and determines the appropriate public agency to address the situation. Prioritizes calls based on urgency and severity, ensuring a swift response to critical incidents.
• Handles after‑hours calls for various services, including animal control, utilities, street maintenance, and traffic signal malfunctions, ensuring seamless coverage around the clock.

• Operates the Telecommunication Device for the Deaf (TTY), conducting weekly system tests to ensure accessibility and reliability for all users.
• Dispatches police and fire officials to emergency situations using multi‑channel radio systems, maintains communication with officers, and coordinates additional units based on evolving circumstances.
• Monitors the self‑initiated activities of officers, providing them with critical information from the NCIC system to assist with ongoing investigations and actions.

• Maintains accurate records of authorizations, warrants, and other essential information related to DCI/NCIC entries, ensuring compliance with operational procedures.
• Utilizes the eWarrants system to check for outstanding warrants and communicates real‑time results to officers in the field, aiding their decision‑making process.
• Keeps detailed logs of criminal history and updates relevant databases in a timely manner to support law enforcement efforts.

• Coordinates multi‑agency responses with telecommunicators from other agencies for large‑scale events or other emergency situations.
• Handles public contact with tact, firmness, and decisiveness, ensuring that all communications are in alignment with department policy, as well as federal and state law.
• Closes telecommunications calls for service, ensuring that fire and police units are accounted for and returned to service promptly after resolving incidents.

• Completes other related duties as required, contributing to the efficient operation of the telecommunications team and supporting…