Maintenance Caseworker III- Food and Nutrition Services

Make an impact where it matters most! As an Income Maintenance Caseworker III Quality Assurance team member, you’ll play a vital role in ensuring that Food and Nutrition Services are delivered accurately, efficiently, and with the highest level of quality. You’ll use your attention to detail, analytical skills, and commitment to excellence to review work, identify opportunities for improvement, and help strengthen processes that directly support both staff and families in need.

This is an exciting opportunity to be more than a quality reviewer - you’ll be a champion for accuracy, consistency, and continuous improvement. By partnering with colleagues, sharing insights, and helping ensure program standards are met, you’ll contribute to a team that makes a meaningful difference in the community every day.

• The primary purpose of the Quality Assurance Analyst is to perform quality assurance work to ensure compliance with all state and federal regulations related to providing customers with public assistance.
• Conduct case reviews for accuracy, timeliness, and compliance with FNS policy and procedures.
• Provide feedback to caseworkers and supervisors regarding case errors, discrepancies, or policy concerns.
• Track and document findings in accordance with state and county reporting requirements.
• Work directly with the agency’s Quality Assurance Supervisor and Agency policy trainers to discuss any training needs to prevent agency errors moving forward.
• Collaborate with caseworkers, supervisors, and trainers to ensure staff have the necessary tools and guidance to improve accuracy.
• Maintain accurate and confidential records of all case reviews and findings.
• Assist with state or federal quality control reviews, audits, and corrective action plans as needed.
• Maintain awareness of policy changes across all public assistance programs with Economic Services.
• Participate in training, staff meetings, and policy updates to remain current with Food and Nutrition regulations and NCFAST system requirements.
• Support agency goals of improving program accuracy, reducing error rates, and ensuring program integrity.
• Other duties as assigned to support the work of the Food and Nutrition program and Economic Services division.

Graduation from a four-year college/university; or graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Business Administration, or a closely related curriculum; or graduation from high school with three years of paraprofessional, clerical, or other public contact experience which includes negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks;

or graduation from high school and two years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an income maintenance program; or an equivalent combination of training and experience. To qualify for the Income Maintenance Caseworker III position, in addition to the experience noted above, the candidate must have at least two years of additional experience as an Income Maintenance Caseworker, preferably within Food and Nutrition Services.

Computer

Skills:

Prior experience with Microsoft Windows suite…