General Manager in Training

Benefits

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

FGG Spa, LLC is a growth‑focused franchisee of Hand & Stone Massage and Facial Spa, currently operating 60 locations across 8 states. No matter how big we get, the core of our company culture is to PUT PEOPLE FIRST! Enjoy a nurturing work environment where your growth and well‑being are top priorities! Your journey with us goes beyond onboarding – enhance your spa industry career through regular sales coaching and training, and opportunities to grow into a successful spa leader.

We offer a competitive compensation package designed to reward your contributions and drive your success! With a competitive hourly base rate, uncapped commissions, and a lucrative bonus structure, our GMITs earn an average annual compensation up to $45,000, depending on performance.

Successfully achieve all performance‑based goals set by spa leadership and the company on a consistent basis. These goals include but are not limited to:
Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales.

Successfully lead the front desk team to exceed all sales and performance goals.

Provide an exceptional experience to all guests and valued members, as measured by our Service Level Standard scores.

Oversee and manage daily operations of the front desk.

Assist General Manager in managing the daily operations of the business.

Train, monitor, and coach teams, including in‑the‑moment coaching.

Assist in recruiting, onboarding, and training all new hires at the front desk.

Maintain a detailed knowledge of our service menu and educate clients on the benefits of specific services and enhancements.

Passionately promote sales, promotions, and events.

Uphold spa cleanliness standards.

Perform administrative functions in conjunction with the General Manager including sales reporting, register operations, cash handling, etc.

The GMIT has a varied schedule including weekend, daytime, evening, and holiday hourly schedules, and flexible availability is preferred.

Passion for people and providing excellent service.

Ability to work flexible hours including nights, weekends and some holidays.

Ability to occasionally travel for training, conferences, or other business‑related activities.

Excellent verbal and written communication skills.

A fast learner with a positive attitude.

Computer proficiency including MS Office and Google Docs/Sheets; knowledge of Zenoti or similar appointment systems is a plus.

A strong team player with the ability to work independently.

Exceptional organizational skills including attention to detail and multitasking.

Critical thinking skills, including customer conflict resolution.

We can’t wait to meet you!

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment.

Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.