General Manager in Training

1 day ago Be among the first 25 applicants

• 401(k) and 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Massage and Facial Spa is searching for a dynamic Spa Leader! The ideal candidate has 1–3 years of leadership experience, is a self-starter, and excels in driving sales while fostering a positive team environment. As a General Manager in Training (GMIT), you will begin your career with a strong focus on front desk operations, client experience, and sales performance.

This role is designed to prepare you for future management opportunities, with a clear pathway to leading your own location. While there is no defined timeline for promotion – as transitions depend on market growth, role availability, and performance success – our goal is to ensure our leadership team is continuously developing and ready to step into elevated roles when the opportunity arises.

We offer a competitive compensation package designed to reward your contributions and drive your success! With a competitive hourly base rate, uncapped commissions, and a lucrative bonus structure, our GMITs earn an average annual compensation up to $45,000, depending on performance.

• Successfully achieve all performance-based goals set by spa leadership and the company on a consistent basis, including Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales.
• Lead the front desk team to exceed all sales and performance goals.
• Provide an exceptional experience to all guests and valued members, as measured by our Service Level Standard scores.
• Oversee and manage daily operations of the front desk.
• Assist the General Manager in managing the daily operations of the business.
• Train, monitor, and coach teams, including in-the-moment coaching.
• Recruit, onboard, and train all new hires at the front desk.
• Maintain detailed knowledge of our service menu and educate clients on the benefits of specific services and enhancements.
• Passionately promote sales, promotions, and events.
• Uphold spa cleanliness standards.
• Perform administrative functions in conjunction with the General Manager, including sales reporting, register operations, and cash handling.

• Passion for people and providing excellent service.
• Ability to work flexible hours including nights, weekends, and some holidays.
• Ability to occasionally travel for training, conferences, or other business-related activities.
• Excellent verbal and written communication skills.
• A fast learner with a positive attitude.
• Computer proficiency including MS Office and Google Docs/Sheets; knowledge of Zenoti or similar appointment systems is a plus.
• A strong team player capable of working independently.
• Exceptional organizational skills with attention to detail and multitasking.
• Critical thinking skills, including customer conflict resolution.

Compensation: $17.00 - $21.00 per hour

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment.

Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.