Licensing & Communications CSR

This position serves as Licensing and Communications Coordinator / Customer Service Rep for the Research Center for Children, Youth, and Families (RCCYF), publisher of social and behavior assessment tools known as the Achenbach System of Empirically Based Assessment (ASEBA®). Contribute substantively to RCCYF's nonprofit mission by providing licensing coordination, customer service, and communications development. Prepare and tailor license agreements from standard templates for mental health care providers and researchers licensing the use of ASEBA® products.

Communicate with applicants, generate invoices, track status of signatures and customer payments from initial license application through full execution of license agreement. Field questions and requests from customers, licensees, and authorized distributors and provide responsive, thorough, and timely replies by e-mail and phone. Process sales orders through the A/R system and fulfill orders as part of small, cross-functional customer service team.

Creatively produce an annual catalog using desktop publishing software. Maintain dynamic websites (including (Use the "Apply for this Job" box below).) and create enhanced product images for e-commerce site. Edit ASEBA® manuals, guides, and assessment forms for publication, and administratively support the translation review process. Pay bills and deposit customer checks, in a backup capacity.

• Bachelor's degree in relevant area. One to three years' customer service experience using Microsoft Word, Microsoft Excel, Adobe InDesign, Photo Shop, and Word Press. Effective verbal and written communication skills, and ability to work independently and collaboratively.

• Bachelor's degree in psychology.
• Experience with Quick Books and e-commerce.

$24.50 - $27.50/hour

• A probationary period may be required,
• Contingent on continued funding,
• Occasional evening and/or weekends required (if non-exempt position, may result in overtime),
• This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy,
• Background Check required for this position

Non-Exempt

Yes, UVMSU

Burlington, Vermont, United States

Psychiatry/55750

37.5

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