Field Service Engineer

Introduction to the job

The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.

The Field Service Engineer (FSE) executes regular and irregular maintenance activities with considerable in dependency and under limited supervision. The FSE handles defined and regular problems/maintenance on a machine, either independently or through escalation without supervision.

You’ll report to the Senior Team Lead, but you’ll also be part of the larger Customer Solutions & Support sector – where the in-fab installation and optimization of ASML products happens.

As a Field Service Engineer, you’ll:

• For our location in Burlington we are looking for an FSE who can support ASML DUV systems as well as ASML PAS
  5500 systems independently.

• Problem analysis and approach – gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others.

• Problem handovers and routing – handover problem or problem aspects to others (2nd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports).

• Repairs – use tools, replace parts, improve settings, to execute repairs and standard service actions independently.

• Procedures – based on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure.

• Training / advice – explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed

• Process Optimization – signal gaps and improvement opportunities and reports it to the relevant stakeholders

• Knowledge build-up and transfer – maintain and broaden own knowledge, shares best known methods within the work group.

• Coaching – provide appropriate support and assistance to less experienced engineers on first tasks.

• Bachelor’s degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent combination of education, skills and experience will be considered

• Minimum 4+ years' experience in semiconductor industry preferred.

• Minimum 4+ years' Field Service Engineer work experience preferred.

• Minimum 4+ years' experience in using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software preferred.

• Specialized knowledge in the area of pneumatics, hydraulics or electronics, and semiconductor processes, and relevant software.

• Requires cross-competencies knowledge.

To thrive in this job, you’ll need the following skills:

• Work according to a strict set of procedures within the provided timelines.

• Knowledge of Safety Procedures

• Can observe and respond to people and situations and interact with others encountered in the course of work.

• Must be able to read and interpret data, information, and documents.

• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.

• Ability to complete assignments with attention to detail and high degree of accuracy.

• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.

• Result driven-demonstrate ownership and accountability.

• Identify bottlenecks and drive improvements.

• Work independently or as part of a team and follow through on assignments with minimal supervision.

• Demonstrate open, clear, concise and professional communication.

• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.

• Position will require travel up to 25%.

• Position will require access to customer site locations.

• Typically,…