Director, Patient Financial Services

Req # :
hosfin | Type:
Full Time | Posted: 8/5/2014 | Edited:
10/27/2014 | Fee: 25.00% Percentage Computed On Base Salary

This is a 50/50 Split

Minimum: $99,000

Maximum: $100,000
Target: $NA
Bonus: NA
Travel:
None
Sponsor/transfer H-13 and/or H-2B:
No
Sponsor/transfer work permits: no
Paid relocation:
Yes
Industry: Healthcare

Honor Period: one year

Provide operational and strategic leadership for the Hospital's patient billing and collection functions. The Patient Financial Services department provides all billing services for the Hospital’s inpatient departments, outpatient services, and physician practices under the leadership of the Director. Currently, our successful department serves a community of 55,000 residents, with net days in accounts receivable near 30.

Responsibilities include:

• Oversees the collection of amounts owed to hospital for health care services rendered and maintains net days in A/R to comply with target level established by Chief Financial Officer.
• Establishes processes to ensure payments received are accurate and in accordance with expected payment amounts.
• Establishes processes to track denials and respond within a timely and effective manner to ensure claims are ultimately paid, and takes corrective action as necessary to reduce number of denials.
• Ensures process is efficient and patient-friendly, and handles patient billing complaints and any escalation of billing issues as necessary.
• Serves as organization's primary resource and expert in updating and maintaining the hospital's charge master in accordance with Hospital policies, and federal, state, and local laws and regulations.
• Develops processes to regularly review charges being recorded in the patient accounting systems to ensure they are timely, accurate, and complete. Works with department managers and others as appropriate to take corrective actions as necessary.
• Manages a team of 30 employees, including one Supervisor, and effectively handles employee relations issues, recruitment and retention of staff, and engagement with team through hands-on management and leadership.

Requirements:

• Bachelor's Degree in Business or related field, or the equivalent in experience.
• Minimum five years’ experience working in a hospital patient financial services department.
• Minimum three years’ experience managing a hospital or large physician practice billing department.
• Excellent oral and written communication skills.
• Good judgment, problem-solving techniques, and organizational skills are essential.
• Understanding of state and federal billing, reporting, and credit requirements.
• Knowledge of automated billing and collection systems extremely helpful.
• Medical coding certification preferred.
• 3 years experience in a medical office required.
• 3 years supervisory experience required.

MUST:

• Hospital experience.
• Minimum 5 years experience working in a hospital patient financial services department.

All your information will be kept confidential according to EEO guidelines.