Technical Representative

Overview

Technical Experience Representative 1 role at Schurz Communications (Champlain Broadband).

Join to apply for the Technical Experience Representative 1 position. This role involves in-person and remote customer interactions to gather information, assess technical service issues/concerns, and work toward resolution. Candidates should have strong customer relations and communication skills, with a focus on technical support and field engagement.

• Knowledge of Windows operating systems, MAC OS, and basic understanding of PC and MAC hardware.
• Ability to analyze, identify, prioritize, and solve problems.
• Experience in troubleshooting hardware, network problems, Analog/VoIP phones, wireless networks, email clients, and connectivity (desirable).
• Knowledge of Ethernet, TCP/IP, DHCP, DNS, and FTP protocols (preferred).
• Knowledge of network troubleshooting utilities such as PING, IPCONFIG, and DNS LOOKUP (preferred).
• Some understanding of networking terms and uses.
• Experience with a variety of web browser platforms.
• Good customer relations and communication skills are required.
• A+ certification is a plus but not required.
• In-field troubleshooting with face-to-face customer interactions.

• Prior technical support/helpdesk experience preferred.
• Experience with home PCs, LANs, and router setup.
• Experience with Ethernet, TCP/IP, DHCP, DNS, FTP protocols, and voice services is preferred.
• Experience and interest in working directly, in-person and remotely, with customers to efficiently gather information, assess customer technical service issues/concerns with the purpose of resolution.
• High school diploma or GED equivalent.
• Valid and clean driver’s license required.

• Sitting for long periods.
• Strict adherence to proper safety protocols.
• Proactive and positive team environment.
• Small, flexible, customer- and employee-focused office culture.
• Available to work weekends and nights.
• Available to work in the field in various commercial and residential environments.
• Able to lift up to 40 lbs.

• Entry level

• Full-time

• Sales and Business Development

• Technology, Information and Internet