Specialist, IT​/Tech, IT Support

Vermont Federal Credit Union values each individual and their unique abilities and strengths to help form the foundation of Vermont Federals' culture. Our employees are at the core of Vermont Federal and we strive to make that a priority every day. As an organization, our stated Purpose is to help Vermonters prosper, no matter where they may be on life’s journey.

Every employee at Vermont Federal Credit Union contributes in their own way to achieve this goal and is set up for success in a fun, supportive, and collaborative environment. We are looking for friendly, self-motivated individuals who enjoy helping people, have strong communication skills, are detail-oriented, and enjoy working as part of a team. If you are interested in a career in the financial service industry and want to make a difference in your community, we want you to be part of our team.

Please visit our website for full details of our very competitive benefits program.

Vermont Federal Credit Union is recruiting for an IS Specialist out of our Kennedy Drive Location.

Hourly Range: $26.99 - $40.49

We are looking to fill a IS Specialist role in our Information Systems Department. The IS Specialist will be responsible maintaining pcs, printers, networks, servers and other technologies. The position requires strong technical aptitude and a commitment to delivering high-quality IT services to support the credit union's systems, operations, and member experience. In this role you will be a hands‑on subject matter expert working directly with everyone in the company to fix problems and improve technology and processes.

This role is on‑site in our South Burlington Headquarters location and at times will also work onsite in our branches across Vermont.

Job Description:

• Monitoring systems operations, establishing user profiles, user environments, directories, and security access on the Local Area Network (LAN).
• Primary contact for hardware and software issues and maintaining PCs and PC applications.
• Design and maintain systems documentation, processing logs and inventory of equipment and providing off‑hours support, including on‑call rotation.
• Consulting with computer operations management, supervisory staff, and various IS personnel to assure that IS standards for control, security, and recoverability are understood and followed.
• Troubleshooting hardware and software problems, providing resolutions in a timely manner, installing appropriate hardware or software, and maintaining and furthering technology knowledge of computer hardware and software.
• Provide timely and efficient technical support to end‑users across the organization.
• Monitor service desk metrics, analyze trends, and propose and help implement improvements to enhance service delivery and customer satisfaction.
• Deliver outstanding service that is in alignment with the Credit Union's Service Promises.

Requirements:

• Provide exceptional customer service
• Ability to work independently with strong problem‑solving skills and attention to detail.
• Strong customer service skills, with the ability to collaborate effectively across different teams and departments
• Excellent communication skills, written and verbal, with the ability to articulate technical concepts to non‑technical stakeholders.
• A two‑year college degree or equivalent experience. Bachelor’s degree a plus.
• Knowledge, of computer system hardware, telecommunications equipment, operating systems and network components is required.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Vermont Federal Credit Union we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.

You may be just the right candidate for this or other roles.

Please be sure to attach your resume. Applications without an attached resume will be considered incomplete. Vermont Federal Credit Union is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.