Proactive Support Engineer South Burlington, Vermont

Overview

Konica Minolta currently has an exciting opportunity for a Proactive Support Engineer!

Sym Quest Group, Inc. has an immediate opening in South Burlington, VT for an experienced Proactive Support Engineer to join our growing Support Services Team. In this position you will provide remote technical support for Microsoft-based business environments. You must be excited about technology, self-motivated, and enjoy serving others.

An ideal candidate will have real world experience in either a helpdesk or network administration position, with a good understanding of Windows workstation and server operating systems, application installation and troubleshooting, and Active Directory administration and management. This is a great opportunity for you to join a fantastic company for long term career growth.

• Network Administration tasks (tasks include server health checks, backup and restore testing, antivirus and antimalware updates, operating system builds and patches, Windows and firmware updates.)
• Complete Safety Net monitoring changes
• Remote management platform maintenance
• You should have skills or working knowledge in several Workstation Operating Systems
• Network Operating Systems
• Understanding of Microsoft products, third party utilities, local and wide-area networks, hardware, and desktop operating systems
• Must have inherent troubleshooting skills – the ability to isolate problems and their source quickly through logical deduction
• Experience with remote management systems desirable
• Experience with Microsoft 365, Azure, Entra , Active Directory
• Industry certifications

• High school diploma or general education degree (GED) and one to three years related experience and/or training
• Strong analytical and organizational skills
• Strong communication and interpersonal skills
• Possess inherent troubleshooting skills
• Desire to “do what it takes” to solve technical challenges
• Practical, hands on technical experience is a must
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Demonstration of excellent customer service skills
• Ability to effectively present information in one-on-one and small group situations to clients and other employees of the organization via phone and in person

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions.

2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates 20 Years of Excellence, Innovation and Impact, and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation.

Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI  Most Color Consistent A3 Brand Awards for its bizhub One i-Series.

For more information, please visit Konica Minolta online and follow it on Facebook, You Tube, Linked In and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales…