Multi Asst Branch Mgr

Position: Citizens Multi Asst Branch Mgr

Citizens Multi Asst Branch Mgr - Citizens

Position Overview

At Citizens, we’re focused on relationship‑building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty and advance our strategic goals of acquiring, retaining, and growing the business. As an Assistant Branch Manager (ABM), you will support your team and contribute individually to exceed customer expectations, nurture relationships that drive long‑term success.

Responsibilities

• Report to, and collaborate with, your Branch Manager (BM) to oversee and support daily branch activities of multiple locations, ensuring operational excellence and enhancing the customer and colleague experience.

• Act as an individual contributor and coach, inspiring the team to achieve sales goals by delivering solutions aligned with customer needs and business results.

• Cultivate a culture of excellence that powers the branch’s growth and success.

• Showcase mobile and online banking platforms, helping customers seamlessly navigate their financial journeys.

• Supervise branch operations in the BM’s absence and implement consistent business processes to deliver exceptional customer experiences.

• Guide sound decision‑making by understanding branch outcomes and leveraging key business drivers.

• Connect with the local community to cultivate new customer relationships and deepen existing ones.

Qualifications, Education, Certifications & Other Credentials

• High School diploma or equivalent (required)
• 2+ years of sales experience in Retail or Branch Banking environment (required)
• Proven ability to coach and develop others to drive sales results and operational excellence in a high‑volume branch environment (required)
• Successful record of driving an exceptional customer experience validated through customer satisfaction surveys (required)
• Strong financial, risk and business acumen including experience interpreting reports to drive productivity (required)
• Strong organizational skills including ability to manage multiple responsibilities to prioritize and delegate while delivering results (required)
• Strong interpersonal skills including ability to build customer‑base by approaching and establishing dialogue with customers (required)
• Maintain an active role through partnerships with community and civic organizations (required)
• Ability to travel as needed to required trainings and/or other branch locations (required)
• Meet and comply with all requirements set forth in the SAFE Act, including pre‑employment screening checks and obtaining a unique identifier from the NMLS (required)
• Associate’s or Bachelor’s degree preferred (preferred)

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule:
  
  Varies with branch needs and may include weekends and evenings

Pay Transparency

The salary range for this position is $26.00 - $31.36 per hour plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

Benefits

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time‑away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation or any other category protected by federal, state and/or local laws.

At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you’ll find a customer‑centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Posting End Date

01/28/2026

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