BTV) Airport Supervisor

(BTV) Airport Supervisor#26-1148

South Burlington, Vermont, United States Apply### AirportBTV BURLINGTON INTERNATIONAL AIRPORT### Salary Range / Hourly Rate $55,000 - $60,000###

Job Description
** What to expect:
** As the Supervisor, you will assist the General Manager with day-to-day operations, service, financial and team performance. Most importantly, you will create a great place to work for the team, a welcoming environment for our customers, and ensure delivery of United's flyer friendly service.
** How you will make an impact:
*** Responsible for day-to-day operational and financial performance of assigned station, monitoring performance against plan and initiating corrective actions to improve results.
* Ensures compliance with safety requirements, including security checkpoint and GSC responsibilities.
* Sets a positive example for station team to ensure excellent customer service.
* Responsible for maintaining a positive work environment, strong employee relations, and collaborative relationships.
* Solicits customer feedback to understand customer needs and opportunities to improve their travel experience.
* Demonstrates a calm demeanor during periods of high volume or irregular operations.
* Provides coaching and direction to the station team to achieve operational goals.
* Manages the station budget, staffing forecasts and resource requirements.
* Responsible for maintaining station facilities, equipment, and professional appearance standards for all UGE employees.
* Responsible for compliance with Station controls and Internal Audit standards.
* Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA/TSA/CBP)/internal divisions.
* Manage vendor service contracts as required.
* Provide remote support for other UGE functions as needed.
* Willingness and ability to work beyond scheduled times due to irregular operations and/or business need.
** What you will bring:
*** Required Experience,

Qualifications & Skills:

** Ability to manage airport operations independently
* Ability to work in a dynamic, fast paced operational environment
* Analytical thinking, goal-directed leadership and service-oriented performance
* Strong communication and interpersonal skills
* Strong problem-solving skills and drive for excellence
* Organization and planning skills
* Strong leadership skills, with the ability to motivate and coach others
* Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
* Previous service or operational experience required
* Cross utilized experience (Above the Wing/Below the Wing) required
* Previous supervisory experience required
** Total Rewards:
*** Salary will be competitive and commensurate with experience.
** As a UGE employee you’ll receive the following:
** Flight privileges:
Our employees and their families can fly anywhere in the world on stand-by across United Airlines’ amazing global network.
* Discount Program: 20% off for flight tickets with United Airlines
* Vacation, Sick Time, and Floating Holidays
* Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance
* Flexible Spending Accounts, Long Term Disability,
* 401(k)
* Paid Training
* Paid parking or transportation assistance
* Participation in the UGE annual incentive plan
** ADA Specifications
*** Ability to operate a computer to enter and retrieve data
* Ability to utilize radio equipment for communications
* Ability to lift 70lbs on a consistent basis
* Requires ability to sit, stand and walk for extended periods of
* Ability to pass all pre-screening clearances applicable to position qualifications.
* Ability to communicate and interact with others in the English language, both oral and written.
* UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBTQ
** United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.
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