Reach Up Case Manager

The Economic Services Division (ESD) is responsible for the administration of economic benefits to help Vermonters meet their basic needs. ESD is one of 6 divisions under the Department for Children and Families (DCF) which is one of the largest departments (1000 employees) within the largest agency (Agency of Human Services) in the state of Vermont.

ESD Leadership recognizes that the division's biggest resource is our staff and is committed to continuously looking at ways to strengthen and support our workforce.

This position is located in the Burlington district office which is known for teamwork, strong community partnerships and office comradery.

Reach Up is one of ESD's benefits programs. It provides financial assistance and coaching services for Vermont families meeting income eligibility criteria. The program's mission is "Reach Up joins families on their journey to overcome obstacles, explore opportunities, improve their finances and reach their goals". Reach Up Case Managers (RUCM) provide mission-driven coaching to help families identify and meet their goals.

• Collaborate with families in a strength-based way through a coaching model
• Have experience working with individuals and families who may be under extreme stress, have complex needs and experiencing poverty, while simultaneously seeing the potential and strengths in every family
• Contribute to the development, cohesion and productivity of their team and support teamwork through open and honest communication
• Thrive in a busy work environment
• Be open to learning new technology and evidence-based strategies
• Have a growth mindset, be flexible and adaptable in a changing work environment
• Recognize the historic inequities and racism in social and economic systems, and their impact on people today

• Flex scheduling or alternative work schedules based upon policy
• 11 paid holidays, plus sick and vacation time
• Excellent, health, dental, and vision insurance for employees and their families
• Retirement plans, including a pension
• Parental leave for all new parents, including adoptions
• Working with a staff who is dedicated to supporting children and families, including your own

This position,
Reach Up Case Manager II (Job Requisition #53682), is open to all State employees and external applicants. If you would like more information about this position, please contact peggy.heath. Resumes will not be accepted via e‑mail. You must apply online to be considered. Please note that multiple positions in the same work location may be filled from this job posting.

Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re‑employment (RIF) rights.

Duties are performed in a community based setting and a standard office setting with travel to participating families' homes, work sites or other community locations and to meetings for which incumbents may be required to use either a state‑provided vehicle or a private means of transportation. Considerable stress may be encountered in working with families in crisis, implementing mandated work activities in prescribed time frames and in potentially confrontational situations.

Workload is usually heavy with a constant need for prompt accurate decisions. Incumbents must be able to work independently.

Bachelor's degree in a human services, education and training or workforce development field AND one (1) year or more of experience involving direct client contact delivering case management services, or interpreting and applying rules and guidelines to make decisions regarding eligibility for programs and benefits in the fields described above (such as social services,…