Customer Service Manager

Join us as a Customer Service Manager at Rairdon Auto Group (Rairdon’s Kia) in Burlington, WA, full‑time.

Compensation: $19.00 per hour. Bonus potential up to $1,500.00 per month for exceeding customer satisfaction scores and for meeting or exceeding review targets; $200–$500 service acquisition fee for individual purchases subject to pay plan terms.

• Medical, Vision, and Dental Insurance
• Voluntary Short Term Disability Insurance
• Voluntary Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• 6 Paid Holidays (subject to completion of 90‑day introductory period)
• 401(k) plan with match (subject to completion of introductory period and other eligibility requirements)
• Paid Time Off (PTO):
  New employees earn 1 hour PTO per 40 hours worked. After 36 months of continuous service, full‑time employees earn an additional 40 hours PTO each anniversary year; after 120 months, 80 hours per anniversary year (per PTO policy).

• Focused on everything that affects the Customer Experience.
• Contact customers with open concerns within 15 minutes and resolve concerns within 1 hour.
• Do a morning review of the facilities, ensuring common areas are ready, clean, and orderly; direct and help Lot Attendants correct deficiencies.
• Set a high standard; hold short daily meetings with the General Manager to present top priorities.
• Attend weekly department head meetings.
• Follow up on We‑Owe work promised to the customer; confirm status of availability, appointment, wait times, customer expectations with Service and Parts.
• Complete all follow‑up calls post‑sale and post‑service to clients; pursue concern process and identify underlying causes of issues.
• Check social media platforms throughout the day and respond to all customer messages.
• Maintain a list of employees who need to complete training and review with employee/managers.

• Ability to handle multiple tasks.
• Good social and interpersonal skills.
• Strong record of positive customer results.
• Collaborative and eager to improve.
• Attention to detail.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.