CSR​/Receptionist

Base pay range

$18.20/hr - $22.24/hr

Pet Vet Care Centers' Chuckanut Valley Veterinary Clinic is currently seeking a Customer Service Representative / Receptionist to join their team!

At Pet Vet Care Centers, our mission is to improve the lives of animals and people by providing exceptional and compassionate care at every stage – for all the moments that matter. Because life is better with pets. We deliver the Ultimate Care Experience—every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

• The Customer Service Representative / Receptionist contributes to the success of a high‑performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

• Provides excellent customer service in‑person, over the phone, and during high‑stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions.

• Strong customer service skills.
• Background in call center work is highly preferred; experience in any face‑to‑face customer service role is also valuable.
• Key qualities include friendliness, empathy, and excellent communication skills.
• Proficiency in Microsoft Office Suite is required, as the role involves responding to emails and handling customer inquiries efficiently.

• Background in animal welfare; previous experience in a veterinary clinic is highly preferred.
• Familiarity with Cornerstone or other veterinary practice management software.
• Ability to efficiently schedule doctors' time and manage clinic appointments.
• Strong communication skills for responding to clients in a friendly and timely manner.

• 7 AM - 6 PM, Monday
• 8 AM - 5 PM, Tuesday‑Friday
• One day off per week, determined by scheduling needs
• 4‑day work week required;
  Mondays are mandatory

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support – including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle – a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

$18.20 - $22.24 USD

At Pet Vet Care Centers, we’re committed to a Culture of Care – for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1,700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Whether you’re providing care in a hospital or supporting operations behind the scenes, Pet Vet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

We care for pets. We care for you.

Pet Vet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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