Retail Associate

Overview

Retail Associate is a position at Ross Stores, Inc. that focuses on delivering a positive shopping experience for Customers and supporting store operations.

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate greets Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company best practices, maintains a clean work area, and ensures proper merchandise presentation. The role may include performing a range of functions in all areas of the Store as business needs require and may include additional tasks in specific situations to help achieve customer service and operational goals.

• Safety is the number one priority; maintain awareness on the sales floor and ensure a safe, secure shopping environment. Keep egress clear and report unsafe conditions to Store Leadership.
• Treat Customers and Associates with respect and courtesy; be friendly and professional at all times. Recognize fellow Associates using Company recognition programs.
• Assist Customers as needed—across registers, with merchandise, and with questions in a polite, knowledgeable manner. Greet Customers with eye contact, a smile, and a greeting, and thank them during transactions.
• Provide prompt responses to Customer Service calls and resolve issues courteously; involve Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks (sweeping, mopping, dusting, wiping, replenishing restroom supplies) and disinfect high-touch areas to maintain store and customer areas.
• Maintain a professional appearance and adhere to the Company’s dress code.
• Perform daily size and recovery tasks to keep the store neat, clean, and efficiently merchandised to standards.
• Expedite newly received merchandise to the sales floor, merchandising items per company guidelines and maintaining brand familiarity within departments to assist Customers.
• Understand Loss Prevention practices and merchandise protection standards; follow MOS policies for stock management and disposals.
• Follow policies and procedures for cash, checks, charge cards, refunds, voids, and offline procedures; maintain accuracy when handling tenders.
• Demonstrate a sense of urgency to perform duties efficiently and align with Store best practices.

• Manages Work Processes
• Business Acumen
• Plans and Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability and Execution

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

• Ability to use all Store equipment, including PDAs, registers and PCs as required.
• Ability to stand, walk, and move around the Store up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop; ability to push, pull, and lift more than 25 pounds; use janitorial equipment and ladders as needed.

None

This job description summarizes primary duties and responsibilities and is not necessarily exhaustive. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer and complies with applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, disability, sex, veteran status, marital status, genetic information, gender identity or any other protected status.

The base pay range for this role is $16.66 - $17.16 per hour. Benefits offered include various insurance programs, Associate Discount, 401K, and Eligible for extended benefits and bonuses based on position and performance. Exact offerings vary by location and role.