Customer Service Representative

At BCIT , putting people at the core of everything we do is paramount. This idea is the foundation of BCIT’s People Vision , which describes the Institute’s goals and priorities in respect to our people. In a complex and uncertain world, it’s vital our people feel valued, supported and connected. BCIT champions a culture of innovation and global progress through people’s imagination and creativity.

With a competitive compensation package, great work-life balance, and career advancement opportunities, see why we’ve earned the title of one of BC’s Top Employers for over ten years running.

BCIT’s Registrar’s Office is seeking three (3) regular, full-time (1.0 FTE )and two (2)
temporary, full-time (1.0 FTE ) Customer Service Representatives
. The temporary, full-time roles will conclude on Dec 11, 2026 and June 11, 2027. These positions are responsible for responding to customer inquiries and providing active customer service to BCIT’s full-time, part-time, distance education programs; courses; full-time admissions; student records; and International Credential Evaluation Service ( ICES ). The focus is to provide customers with integrated front line services. For example, once the need is identified, appropriate action is taken to respond, ranging from recruiting actions to the registration processes, payments, admission, student records or referral to the appropriate BCIT department.

This position works out of any of the BCIT locations/departments, including the:
Downtown Campus, Burnaby Campus, Admissions, Student Records, Cashiers or Advanced Placement and Degree Programs. Varying shift schedules will apply.

• Responding to in-person, mail, electronic and telephone inquiries by:
• Entering client information on student information system (Banner)
• Scheduling appointments and telephone call backs for Program Advisors
• Providing information on courses and programs, including availability and general eligibility requirements
• Knowledge of general fee information including student account status
• Arranging for the mailing of printed informational material such as calendars, flyers, brochures and recruitment packages
• Register clients into part-time courses and information sessions
• Responsible for providing customer service to applicants seeking to enrol in full-time Trade and Technology Programs
• Provide information which includes application status requests, documents outstanding/received, program intake dates, availability, program changes/transfers, Final date to receive applications dates and any related full-time application process and procedures.
• Accepting and reviewing full-time applications to ensure correctness, supporting documentation and transcripts have been attached and collect payment of application fee, and forward to the appropriate program areas.
• Keeping abreast of specific programs whose acceptance of applications is only for a certain timeframe and specific programs which require all prerequisites and documentation to be submitted by a specific date.
• Determining where to direct inquiries, ie Admissions or Student Records
• Issuing of Assessment testing forms and determining which assessment test is required based on the applicant’s choice of program.
• Assisting applicants in completing Change and Transfer forms
• Checking transcript & document requests for accuracy, financial holds, etc.
• Input student data and name changes, maintain current student address information
• Understanding and ensuring student’s confidentiality and privacy in relation to the FOIPOP Act.
• Process returned mail
• Assisting with Convocation Ceremonies when required.
• Providing general Institute information, i.e. campus directions, parking information and transfer credits, etc.
• Ensure that all financial documentation is secured according to Institute policies
• General knowledge of Institute policies and procedures

• Registering clients into Distance Education courses, ensuring the requisite course materials, textbooks, etc, are forwarded to the appropriate department for action.
• Liaising with Program Assistants, when necessary, if approval or clarification is required.