Medical Office Assistant; MOA - Part Time Edmonds

MOSAIC operates on traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh, sel̓ílwitulh, xʷməθkʷəy̓əm, qiqéyt, sc̓əwaθən məsteyəx, kʷikʷəƛ̓əm, q̓ic̓əy̓, qʼʷa:n̓ƛʼən̓, SEMYOME, S'ólh Téméxw (Stó:lō), Stz'uminus, WSÁNEĆ and Matsqui nations where we are privileged to carry out our mission.

MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. For the past 45 years, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer, we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued.

We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2

SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces™ in Canada (100-999 employees), the 2020 List of Best Workplaces Managed by Women, and the 2021 List of Best Workplaces™ in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

We are looking for a motivated and experienced Medical Office Assistant who in collaboration with the Clinic team, will provide exceptional care and service to its community members! The ideal candidate will have had experience in a clinical setting and engaged with multiple and diverse stakeholders within the healthcare sector. The ideal candidate will also have exceptional communication skills and a demonstrated track record of working collaboratively with colleagues at all levels of an organization and across sectors.

Not sure if you meet 100% of the qualifications? We encourage you to apply anyway!

In accordance with the mission, vision, values, and strategic directions of MOSAIC, client/patient safety is a priority and a responsibility shared by everyone within the organization, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

• Maintain and handle confidential information appropriately.
• Remain current with standards relevant to the program, project, or service.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC’s Declaration on the Rights of Indigenous Peoples Act (2019).
• Provide administrative and clerical assistance as needed. Including but not limited to:
  • Coordinate the flow of information internally and externally
  • Answer and initiate email, fax, and other correspondence;
  • Maintain bulletin boards, calendars, and staff schedules;
  • Open and distribute incoming department mail, email, and other material; general instructions or transcribing
  • Maintain paper and electronic files and databases;
• Provide MOA and reception services:
  • Operating a multi-line switchboard or phone, answering/directing incoming calls for staff, and taking messages as needed
  • Registering new patients and booking appointments;
  • Answering routine inquiries and providing information of a general nature regarding the clinic;
  • Receiving visitors, and referring to appropriate areas
  • Follow up on physician/nurse practitioner orders regarding referrals and diagnostic tests; interdisciplinary team members orders;
  • Contacting other hospitals/organizations to obtain information as required.
  • Autoclaving instruments and following procedures to ensure proper sterilization process;
  • Taking vitals (blood pressure, height and weight);
  • Managing and organizing room/office supplies.
• Provide facility support:
  • Maintain a welcoming, inclusive, family‑friendly environment that provides safety and security for children, parents/caregivers, and the community;
• Clean and prepare exam rooms between patients, and rooms…