Process Strategist

Proudly Canadian. Driven by Purpose. Rooted in Care.

Join a national team where people, purpose, and community come first. Western Financial Group was named a 2025 Top Insurance Employer by Insurance Business Canada and is home to more than 2,300 team members supporting over one million customers across 200+ locations across Canada.

Reporting to the Manager – Process Excellence, as our Process Strategist, you will be accountable for leading Process Excellence Initiatives and assisting teams with identifying areas to improve process delivery

• Work effectively with various stakeholders to gather requirements for initiatives and facilitate delivery of the PE Training program
• Build strong working relationships with stakeholders while having the comfort and confidence to interact and make decisions with senior executive leadership
• Draft clear, concise requirements and documentation inclusive of business, initiative management, and delivery requirements and employ a variety of methods to solicit requirements from the business and end users
• Partner with the appropriate stakeholders by providing communication plans, and describing the format, formality, and frequency of communicating business deliverables to and from key stakeholders while using a design thinking approach to define processes via mapping to solve complex business problems from a user‑centric and data‑based approach.
• Develop testing/piloting strategies and gain sign‑off from the initiative sponsor(s) for all initiative testing, and support Initiative Sponsors with creating charters to ensure alignment of business and project needs through risk identification, analysis, and strategies, and participate in the lessons‑learned process for the initiative at the close.

• Excellent active listening, interpreting, analyzing, investigating & attention to detail skills
• Strong business awareness, judgment, problem‑solving & analysis skills with a results‑focused mindset
• The ability to understand the needs and requirements of the business to deliver services that meet the customer’s requirements
• Experience utilizing process improvement tools and techniques – process mapping, optimization, and facilitation, operational excellence, and lean principles to accomplish key strategy initiatives
• The ability to research, learn, and apply knowledge of new & emerging business analytics, technologies, and methodologies (Design Thinking) to drive the development and implementation of PE initiatives
• Calculate project value realization and ensure benefits are tracked and sustained post‑implementation.
• Experience utilizing DMAIC‑based skills and techniques
• Minimum 5+ years of Lean/Continuous Improvement, business analysis or project management experience
• Lean 6
  
  Sigma Yellow Belt (minimum) or equivalent.
• Nice to Have:
  Strong data literacy with working knowledge of Power BI.
• University degree/diploma and/ or equivalent combination of education and experience

• Hours/Duration:
  Full Time, Permanent - 37.5 hours/week
• Location:
  
  Remote options available across Canada
• Current Vacancy:
  Yes
• Requisition #: 83386
• Compensation Range: $55,000 - $76,000

Western’s people‑first culture, grounded in our guiding principles of Truthfulness, Fairness, Value, and Loyalty, is recognized across Canada and strengthened by our commitment to wellness, flexibility, and meaningful community impact.

• 14 Paid Wellness Days, 3 weeks’ vacation, company matching savings programs, and 100% employer paid group benefits for eligible employees
• Over 1,500 volunteer hours supporting 160+ charities in 2024–2025 through the Western Financial Group Communities Foundation.