Operations - Area Operations Manager; Guardteck

Position: Operations - Area Operations Manager (Guardteck)
Position Overview

The Area Operations Manager is an internal-facing role focused on efficiency, logistics, and quality control across a portfolio of sites. This position owns internal operations, scheduling, logistics, audits, support services, and financial responsibilities including collections.

Security operates 24/7, and so does this role.
The successful candidate must be available to work both day and night shifts on a rotating basis
, and be reachable for coverage emergencies outside scheduled hours. This is not a Monday-to-Friday position.

Key Responsibilities Scheduling & Operations Support — 30%

The operational engine of this role.

• Build and maintain schedules across multiple sites and shift patterns, including 24/7 and overnight coverage
• Manage shift coverage requests and last-minute replacements, including callouts and no-shows at any hour
• Approve and track overtime, with active management of OT against budget
• Maintain the job board and shift assignments
• Create and update post orders
• Maintain site-specific SOPs
• Plan deployment for special events, site transitions, and seasonal surges
• Coordinate site audits and follow-up

HR & Employee Administration — 30%

• Resolve payroll discrepancies
• Process vacation and leave requests (sick leave, bereavement, unpaid leave)
• Issue employment verification and reference letters
• Manage resignations and terminations
• Conduct disciplinary meetings and maintain documentation
• Administer performance improvement plans (PIPs)
• Coordinate onboarding and offboarding
• Complete probationary reviews and status updates
• Track certifications and licence renewals (BST, OFA, Use of Force)
• Maintain employee files, digital and physical
• Conduct exit interviews

Equipment, Uniforms & Logistics — 20%

• Track uniform issuance and return
• Allocate equipment and control inventory (radios, vests, flashlights)
• Maintain fleet vehicle usage logs and service schedules
• Investigate and follow up on lost or stolen equipment

Compliance & Quality Assurance — 20%

• Track and elevate incident reports
• Support licence and compliance audits, internal and external
• Track WCB claims and coordinate return-to-work
• Monitor employee compliance with training and documentation requirements

Additional Responsibilities

• Participate in regular operations meetings
• Serve on committees as assigned
• Other duties as reasonably assigned

Required Qualifications Scheduling & Workforce Management — essential

• Demonstrated scheduling experience in a multi-site, 24/7 environment
• Proven ability to maintain coverage and fill rate under pressure
• Experience controlling overtime without compromising coverage
• A structured approach to callouts, no-shows, and last-minute gaps
• Understanding of BC hours-of-work, overtime, and rest-period requirements

Technology

• Strong technical aptitude and comfort learning new systems quickly
• Advanced Microsoft Office skills, particularly Excel
• Experience with workforce management or scheduling platforms
• Familiarity with ATS and HRIS systems

Availability

• Able to work rotating day and night shifts
• Available weekends, holidays, and outside standard business hours as operational needs require
• Reachable for urgent coverage issues

Experience

• Minimum 6 months in the security industry
• Alarm monitoring, dispatch, or call centre experience
• Knowledge of security operations and ACD systems
• Experience with integrated security systems (CCTV, access control, intrusion)

Education

• Post-secondary education in criminology, emergency management, justice, or security management, or equivalent experience

Strong Assets

• Track Tik experience — a significant asset
• Experience with Win Team, Celayix, or comparable workforce platforms
• Valid BST, OFA, or Use of Force certification
• Experience in a high-growth or fast-scaling organisation
• Class 5 driver's licence

Competencies Operational

• Exceptional organisational and time management skills
• Strong attention to detail and ability to follow process precisely
• Proven ability to manage tight deadlines and competing priorities
• Sound judgment under pressure, including emergency situations

Interpersonal

• Excellent written and verbal communication
• Strong customer service orientation
• Ability to influence and lead without direct authority
  
  Emotional intelligence to build buy-in and engagement
• Discretion and the ability to maintain confidentiality

Personal

• Works independently and collaboratively
• Honesty, discipline, and commitment
• Self-motivated and effective in a fast-paced environment
• Commitment to continuous, self-directed learning
• A sense of humour and genuine enthusiasm

#GTHP