Leadership Services Program Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Leadership Services Program Manager based in Canada.

The Leadership Services Program Manager will play a key role in supporting a global leadership community by coordinating committee and council operations, governance processes, and strategic initiatives. This position works closely with senior executives, committee chairs, and member leaders to ensure the successful delivery of annual plans, meetings, and special projects. Combining program management, stakeholder engagement, and high-touch service, the role ensures that leadership activities are organized, effective, and aligned with broader organizational priorities.

The successful candidate will oversee the full committee lifecycle, from planning and onboarding to meeting coordination, documentation, and follow-up. Working in a multicultural, virtual environment, this role requires exceptional professionalism, discretion, and the ability to build trusted relationships with high-profile stakeholders worldwide.

• Manage the annual committee and council lifecycle, including strategic planning, meeting preparation, milestones, decision documentation, action tracking, and follow-through.
• Coordinate all aspects of virtual and in-person meetings, including scheduling, agenda development, facilitation, documentation of key decisions, and post-meeting communications.
• Build strong relationships with committee and council leads, chairs, and members to support strategic priorities, encourage collaboration, and promote the exchange of ideas and best practices.
• Coordinate global and role-specific onboarding for committee and council members, providing guidance and training on internal processes and systems.
• Ensure seamless execution of committee activities during biannual in-person leadership meetings, including formal sessions, dinners, and additional member experiences.
• Prepare and maintain agendas, pre-reading materials, meeting summaries, directories, calendars, templates, reference documents, archives, and communication channels.
• Manage timely distribution of announcements, discussions, and relevant materials to member champions and stakeholders.
• Support election processes and coordinate selection committee meetings for board committees, councils, and other leadership roles as needed.
• Maintain accurate committee and council information across internal and external platforms, ensuring membership records and organizational details remain up to date.
• Promote compliance with organizational policies, procedures, codes of conduct, core principles, values, and applicable bylaws.
• Develop and improve operational processes to strengthen service quality, governance, and the effective implementation of strategic objectives.
• Recommend and communicate governance protocols across other management areas, identifying opportunities for improved collaboration and alignment.
• Serve as a primary point of contact for member champion inquiries, providing timely, professional, and solutions-oriented support.

• Relevant bachelor's degree or equivalent professional experience.
• At least 5 years of experience in professional services, event planning, or similar environments involving multiple senior-level stakeholder groups across different regions.
• Demonstrated customer service experience in a high-touch environment, including the ability to anticipate needs, resolve challenges, and identify effective alternative solutions.
• Proven ability to coordinate multiple stakeholder objectives, projects, and deliverables successfully.
• Experience supporting senior executives or corporate leadership teams, with strong administrative and organizational capabilities.
• Membership association experience and familiarity with governance structures, committees, and consensus-building processes are preferred.
• Previous experience working in a virtual or globally distributed environment is an advantage.
• Exceptional business acumen, professionalism, emotional intelligence, and interpersonal skills, with the ability to build trusted relationships across all organizational levels.
• Strong written and verbal communication skills in English, including proofreading and adapting communication styles for multicultural audiences. Knowledge of additional languages is an advantage.
• Excellent planning, time management, prioritization, and problem-solving skills, with the ability to manage multiple…