Desk Services Team Lead

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

Monitors day-to-day operations of the front desk and services to students, guests, and the campus community. Provides comprehensive customer service; participates in the preparation and evaluation of training materials; trains new staff and monitors progress. Responds to diverse and complex in-person telephone, email, chat inquiries from prospective residents, guests, and others. Supports the supervisor in ensuring client reports are run to ensure smooth daily office functioning and daily reconciliation of accounts.

Full Job Description

High school graduation and one year of post secondary education, including formal training in bookkeeping/accounting procedures, spreadsheet, word processing and database applications, and office practices. 3 years of experience. An equivalent combination of formal education, certificate/program of study and experience is acceptable.

• Excellent interpersonal and customer service skills.
• Excellent analytical reasoning, good judgment, problem solving, and organizational skills.
• Ability to prioritize work and to multitask.
• Excellent interpersonal and customer service skills.
• Excellent communication (oral and written) skills.

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Canadian Union of Public Employees (CUPE Local 3338):

• 3 weeks’ vacation (prorated for the first year)*
• Hybrid-work program for eligible positions
• Employer paid defined benefit pension plan
• On-campus tuition waiver for employees and their immediate family members*
• Funding for professional development expenses*
• And more! View our benefits brochure

* Prorated for part-time employees

Days/hours of work:
Sunday - Thursday 9:00am - 4:30pm with the option of changing in future due to departmental needs.

For external candidates, the starting salary is the first step of the salary range

Please include your cover letter and resume in one attachment.

SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.

We are committed to ensuring that the application and interview process is accessible to all applicants. If you require any assistance or accommodations, please contact