Clio Customer Support Specialist

Position: Clio Customer Support Specialist Role
Join Clio as a Customer Support Specialist based in Burnaby or Calgary, where your analytical skills and customer-centric approach can truly shine. Help legal professionals navigate product use and solve critical issues every day.

In this full-time role at Clio, you will be instrumental in enhancing customer experiences by addressing support requests through various channels. You'll leverage your communication skills to explain technical concepts to non-technical users, ensuring clarity and understanding, while also identifying opportunities for upselling additional services. The position emphasizes growth and collaboration within a high-performing team.

Key Responsibilities:

• Respond to inbound support requests via phone and chat

• Troubleshoot product issues and consult users effectively

• Identify opportunities for additional sales to customers

• Gather customer feedback for product development

• Mentor new employees during their onboarding

Requirements:

• Relevant Bachelor’s degree or diploma

• Strong verbal and written communication skills

• Interest in legal tech and AI

• Proven multitasking and issue resolution experience

• Ability to address technical inquiries effectively

Unlock your potential and support Clio's mission of exceptional customer service.
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