Représentant; e du service à la clientèle​/Customer Service Representative

Customer Service Representative

Working out of our Canadian headquarters in the West-Island of Montreal, you will be responsible for ensuring the movement of freight across North America, or even across the globe, is coordinated and executed successfully according to our customers’ needs. Your work will support our extensive Operations team and you will communicate thoroughly with other team members and Traffic Tech personnel.

• Creating and maintaining strong vendor relationships
• Negotiating with shippers and carriers
• Shipment tracking – monitor pickup and delivery
• Preparing required shipping documentation
• Effective and professional communication with clients and carriers
• Minor accounting functions and data entry

• Minimum of 1 year in a CSR role
• Possess professional phone mannerisms
• Outgoing personality; high energy; flexible
• Ability to stay focused when working autonomously
• Self‑motivated
• Good follow‑up and organization skills
• Good communication skills, professional with suppliers, customers & internal staff
• Great attitude and desire to work hard while having fun

• Robust industry with training and mentorship
• Compensation package includes medical and dental benefits
• Life insurance/AD&D insurance
• Long‑term/short‑term disability
• Personal and volunteer time off
• Dynamic environment and can‑do culture

Traffic Tech is an equal opportunity employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal employment opportunities for all applicants and employees, and do not discriminate on the basis of race, ancestry, national or ethnic origin, citizenship, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, family status, mental or physical disability, or any other legally protected characteristics.

Traffic Tech adheres to all federal and provincial equality standards, and we actively prohibit discrimination based on disability throughout all aspects of the employment relationship. Disabilities are accommodated upon request.