Customer Experience Associate

Job Title

Customer Experience Associate

New Westminster, British Columbia, Canada

15

Personal & Commercial Banking

$22.50 - $28.33 CAD

TD Canada Trust is the frontline of TD Bank, focusing on building deep customer relationships. The Customer Experience Associate works at a branch, performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.

• Process financial transactions such as deposits, withdrawals and bill payments according to standardized procedures.
• Understand customer needs and recommend banking solutions, exercising discretion with confidential matters.
• Respond to and resolve customer concerns, escalating non‑standard activities as necessary.
• Achieve assigned goals by promoting solutions and completing processes accurately and timely.
• Build a positive, diverse and equitable work environment by supporting team effectiveness and personal performance development.
• Assist the team by keeping coworkers updated on routine activity status.
• Deliver quality customer experiences and recommend operational improvements for excellence.

• High school diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administrative, organizational, planning and time‑management skills.
• Hands‑on knowledge of MS Office and internet usage.
• Initiative, accuracy, and detail orientation to handle multiple tasks.
• Excellent communication skills in verbal and written form.

Benefits include base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits, and career development opportunities.