Receptionist II Auction Support

Position: Receptionist II with Auction Support
Ritchie Bros. is seeking a Receptionist II who excels in customer service within a hybrid setting. You'll manage calls and assist clients throughout the auction process.

As a Receptionist II, your role is integral to Ritchie Bros.' operations, spanning clerical duties, customer interactions, and auction-related assistance. Utilize your skills in navigating technology and delivering superior service to support clients at various stages, from registration to post-sale follow-ups. Your proactive approach will enhance customer satisfaction during high-pressure auction times.

Key Responsibilities:

• Manage a busy telephone switchboard for customer inquiries

• Educate customers on the auction process

• Facilitate online registration for auctions

• Resolve account issues and track customer interactions

• Provide details about upcoming and past auctions

Requirements:

• In-person customer service background required

• Tech-savvy and adaptable to new software

• Strong ability to maintain a positive attitude

• Outgoing and patient personality

• Committed to delivering outstanding service

Bring your customer service expertise to Ritchie Bros. and support our auction services effectively.
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