Donations Processing Specialist

Position: Full-Time Donations Processing Specialist
Contribute to community wellness as a Donations Processing Representative with United Way BC in Burnaby, BC. This full-time role blends customer service with detailed data processing in a dynamic team environment.

In this position with the Donor Services team, you will handle donation transactions, maintain donor records, and ensure a seamless donor experience. Utilizing Salesforce, you will identify and resolve processing issues swiftly while fostering a collaborative atmosphere focused on community impact. Join a mission-driven organization committed to inclusivity and support.

Key Responsibilities:

• Deliver high-quality customer service to stakeholders

• Process donations and keep accurate Salesforce records

• Create and oversee constituent account updates

• Investigate and amend processing discrepancies

• Handle written and verbal inquiries effectively

Requirements:

• High school diploma and additional coursework preferred

• Two years of relevant office experience

• Familiarity with Salesforce or similar CRM systems

• Strong attention to detail and operational efficiency

• Capacity to handle administrative tasks as needed

Bring your customer service expertise to United Way BC and make a difference in your community.
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