Field Operations Associate II Job Burnaby area,BC Canada,Customer Service/HelpDesk

Work Location Type:
Hybrid

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Compensation:

The hourly rate for this role ranges between $23.10 - $31.77 and 4% vacation pay.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided.

Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

You Will

Customer Service/Inventory Management Services multiple customer locations on a designated route by providing the following services:
-Receive and stock purchased product in designated customer locations.
-Ensures proper product stocking levels at customer locations by scanning orders as inventory is depleted.
-Oversee customer inventory locations by ensuring proper labeling and quantities on hand are accurate. Resolve customer problems promptly and accurately in a manner that will retain and promote customer loyalty in accordance with Grainger policy and procedure. Comply with the safety and inspection requirements of both Grainger and the facility where the service is being provided. Meet defined KPI’s for the position.

Non-Route Based Activities as required, such as:
Perform machine break/ fix activities for different machines at the customer's site. Implement territory work relating to planning and execution of customer inventory projects. Perform data collection (related to inventory information) at customer sites. Ensure accurate information is collected to help direct the Keep Stock implementation process. Assist customers with staging, labeling, and organizing product at a customer site. Complete product relocation and discontinuation process.

Travel required Branch Responsibilities as assigned

Account growth Help generate new orders by engaging with customer to identify additional product needs (e.g., seeks and captures “spot buy” opportunities while on site, looks for additional opportunities to add items to program)

Cross-functional partnerships Execute onsite service component of account strategy as defined by cross-functional business partners. Work with sales partners to improve customer experience and increase business.

You Have

High School Diploma/GED

3+ years experience in customer service/selling (i.e., Retail / telephone / warehouse) environment.

Self-motivated, with high energy and dedication to customer service and sales growth.

Must be comfortable on daily use of technology.

Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners.

Demonstrated ability to apply strong judgment, independent problem-solving skills, and understanding of Grainger’s Core Value Proposition.

Handle various technical and operational issues.

Operate in a rapidly changing environment.

Excellent verbal and written communication skills.

Background checks and drug screening may be required (as warranted by Company or customer requirements in working on-site and/or operating equipment).

May be required to use a personal vehicle for transportation with valid insurance which meet’s Grainger’s standards.

The position may require…