Receptionist II

About Us

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system;
Smart Equip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers;
Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full‑time and part‑time roles to conduct a successful multi‑million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

The Receptionist II is responsible for performing clerical tasks within an office setting to support daily operations. The duties include answering and transferring phone calls to employees, assisting customers pre‑sale, during the auction and post‑sales auctions. The Receptionist will provide a wide variety of support to the customers.

• Operate a high‑volume telephone switchboard receiving customer enquiries and assist customers with their ability to use all of Ritchie Bros services
• Explain how bidding and unreserved auctions work
• Support customers during the auction registration process for online bidding
• Resolve issues and track interactions relating to customer accounts
• Provide information related to past and upcoming auctions and equipment
• Assist with post‑sale accounts receivable phone calls and payment processing
• Ensure that superior customer service is always delivered to all customers
• Provide additional administrative support as needed
• Perform duties as assigned

• Previous work experience where you worked in‑person with customers
• Experience using computers, and able to learn to use new technology and software
• A commitment to providing fantastic customer service
• Able to work well and maintain a positive attitude in high‑pressure situations
• A friendly, outgoing, patient personality
• Hybrid – Remote & Office environment