Assoc., Services bancaires personnels en formation

Détails De La Rémunération
$45,700 - $61,000 CAD

Lieu De Travail
Burnaby, Colombie-Britannique, Canada

Horaire
37.5

Secteur D’activité
Services bancaires personnels et commerciaux

Description Du Poste
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Job Description

Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions

Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters

Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking

Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management

Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence

Participate in the timely and accurate completion of business processes and procedures

Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics

Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives

Job Requirements

High School diploma and/or 1+ years of relevant experience

Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months

Post-Secondary or Undergraduate degree (in related field) preferred

Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet

Knowledge of banking solutions and processes to advise customers

A self-starter who works independently in a dynamic work environment through strong administration, organization, planning and time management skills

A dynamic, diligent, and effective influencer with a can-do attitude to exercise initiative and handle several tasks and changing priorities

A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner

Trainee Mobility
This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be determined by your progress in the training program and our ability to identify an appropriate opportunity.

This may involve a transfer and geographic relocation to another TD location within your assigned region. You are also aware that your geographic mobility is a condition of this employment.

Formation et intégration
We will organize sessions of onboarding and training to ensure you have the tools and resources needed to succeed in your new position.

Mesures d’adaptation
Accessibility is important to us. Please let us know any accommodations needed (accessible meeting rooms, subtitles for virtual interviews, etc.) so you can participate in the interview process without barriers.

Exigences linguistiques (Québec Seulement)
Sans Objet

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