Parts Advisor

Key Equipment Services

Parts Advisor

$24 - $26 per hour

Key Equipment Services, a division of Heritage Food Service Group of Canada, is the largest food equipment service provider in Western Canada. We have 40 years of history, and our licensed, factory‑trained technicians minimize downtime and prioritize urgent service. In addition, we have an extensive support team to drive service excellence, and we maintain a sizable inventory of OEM parts. We are the industry leader in Canada, and we care beyond service!

The Parts Technical Specialist & Service Estimator is responsible for maintaining positive relationships with service technicians, the service team and manufacturers for parts identification, reviewing estimates, parts sourcing and problem solving. You must thrive in an extremely fast‑paced work environment with high deliverables. This is an active posting for a vacancy that currently needs to be filled.

• 2 years+ of customer service experience
• Experience with a current ERP system an asset
• Technically savvy with the ability to read manufacturer manuals and identify parts
• Customer focused with excellent communication skills (written and verbal)
• Proficient in Microsoft Office (Word, Excel, Outlook, etc.)
• Demonstrated ability to work independently, follow instructions and apply critical thinking skills
• Ability to work accurately with attention to detail

• Industry‑leading compensation
• Each day brings new challenges and endless learning opportunities
• Comprehensive group benefits and retirement savings program
• Extended health, dental and LTD
• Training and Development Opportunities
• Industry leaders in Canada
• You will be part of a growing, stable organization that is the industry leader in Canada

We are an equal opportunity employer that supports diversity and inclusion in the workplace. We put safety first, and deliver service excellence with integrity, from a team‑driven, collaborative mindset. We support community, both internally and externally. Come join us and be part of a Canadian industry leader in commercial kitchen equipment service. Due to the high volume of interest, we regret that we are unable to respond to all applications.

To be considered, candidates must be at least eighteen years old and able to live and work in Canada.