Customer Service Delivery Advocate

Customer Service Delivery Specialist

As a Customer Service Delivery Specialist, you will be the face of the company, delivering a uniquely special experience to each and every one of our customers. The role involves exceptional customer service, vehicle inspection, paperwork coordination, and teamwork.

• Delivering a uniquely special experience to each and every one of our customers.
• Providing exceptional customer service; addressing customer needs, resolving issues, and ensuring satisfaction at every touchpoint.
• Inspecting vehicles, carefully assessing vehicle aspects to identify potential issues, ensuring the highest quality of service is provided to customers.
• Accurately and efficiently completing customer paperwork and taking thorough notes in our customer tracking system.
• Assisting other team members with various tasks as necessary.

• Education:
  
  High school diploma or equivalent.
• Experience:
  
  1+ years experience in the retail industry and asset.
• 2+ years of customer-facing experience.
• Have automotive experience and a passion for cars & comfortable in a fast‑paced environment.
• License: A Class 5 License (valid in British Columbia).
• Driving Record: 3 years of clean driver’s abstract with no major infractions.
• Background Check:
  Clean criminal background check.
• Work Authorization:
  Legally authorized to work in Canada.
• Availability:
  Minimum of 40 hours per week, with overtime as needed; 4 weekdays plus 1 weekend date working schedule.

• A passion for cars and the automotive industry.
• Experience with warranty products so you can answer any question that arise during the process.

• Autonomy & ownership – opportunity to build your process and influence the company workforce and at every level.
• Help shape the future of car buying and selling in Canada by leading a critical part of our customer experience.
• You’ll have a broad and direct ownership over (Field of work) during a phase of rapid growth.
• We are dedicated to attracting and retaining top talent with top‑of‑market compensation packages.
• Above market health & dental benefits.

• New Hire, Permanent Full‑Time.

• Wage: $24 per hour.
• Benefits:
  Comprehensive benefits plans include healthcare, dental care, vision care, prescriptions, life insurance and dependent coverage; start from day 1.
• Pay decisions reflect objective criteria: skills, performance, market benchmarking, responsibilities and working conditions.

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email