Complaint Intake Analyst

Become a pivotal part of Engineers and Geoscientists BC as a Complaint Intake Analyst in Burnaby. Centralize complaint handling while engaging with registrants and the public through diverse communication channels.
This role involves administering complaint intake processes and conducting preliminary analysis to assess complaint grounds. You will manage complaints email correspondence, draft formal responses, and communicate effectively with stakeholders. Collaborate within a high-impact team that values inclusion and offers a flexible schedule for improved work-life balance.

Key Responsibilities:

• Administer preliminary complaint intake processes and triage files

• Draft and send formal correspondence to registrants and complainants

• Communicate professionally with difficult individuals via phone and email

• Organize and manage large volumes of complaint-related information

• Maintain accurate updates within the internal complaint tracking system
Requirements:

• Paralegal certificate/diploma preferred;
Bachelor's degree ideal

• 2-3 years of experience in a regulatory body or legal environment

• Familiarity with professional regulatory frameworks

• Proficiency in Microsoft Office Suite

• Strong communication and analytical skills
Leverage your experience in complaint management and contribute to our mission of modern regulation for a resilient world.
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