Bilingual Customer Engagement Associate

Job Overview

BET
99 is Canada’s Premiere Online Sports book and Casino. Since launching in 2020, we have continuously innovated the online gaming landscape, rapidly growing our customer base and expanding our internal BET
99 team. We operate in a fast-paced environment and seek individuals who embody our core values: challenging the status quo, trust, transparency, integrity, and collaboration.

The Customer Engagement team plays a crucial role in ensuring a seamless and engaging experience for our users before they need to reach out to customer service. The focus is on proactively solving customer issues, providing specialized offers, driving engagement on our platform.

Vacancy:
Replacement

Responsibilities

• Proactively reach out to customers via phone call or email to resolve potential issues before they escalate to customer service.
• Identify opportunities to enhance customer experience through personalized engagement and targeted promotions.
• Provide specialized offers to drive engagement and retention on the platform.
• Maintain and update the BET
  99 knowledge base and AI Agent to improve automated assistance and self-service options.
• Analyze customer trends and feedback to identify patterns and recommend improvements.
• Collaborate with internal teams, including customer support and marketing, to align engagement strategies.
• Respond to customer feedback on platforms such as Trust Pilot and App Store reviews to uphold BET
  99’s reputation.
• Assist with any projects or tasks assigned by the CE Manager

Skills and Qualifications

• Bachelor’s degree or minimum 2 years' relevant experience.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced and dynamic environment.
• Experience in customer engagement, online gaming, or sports betting is preferred.
• Analytical mindset with problem-solving abilities.
• Proficiency in CRM tools and knowledge management systems is a plus.

This role is instrumental in enhancing customer satisfaction and loyalty, ensuring a proactive approach to customer engagement at BET
99.

Why Join BET
99?

Come for the career… stay for the culture.

• Canada-wide remote freedom - your office is anywhere you want it to be.
• Time off that feels good - paid vacation, paid sick days, plus your birthday off on us.
• Early access to leadership - meet the CEO in your first 30 days and see how your work truly makes an impact.
• Open-door leadership style - transparency and collaboration are core to how we operate.
• Premium benefits - 100% employer paid, for you and your family.
• Built-in career acceleration - Mentorship Programs led by industry veterans.
• A community you’ll want to be part of - book clubs, monthly employee events, cross-team fun, and more.
• Bring a friend, earn a bonus - our referral program rewards great connections.
• Regular recognition programs - so your great work never goes unnoticed.
• Modern tools and tech - making your job smoother, not harder.
• A streamlined onboarding process - hit the ground running with confidence.
• A company that invests in long-term relationships , not quick wins.

Disclaimers:

• This position does not use artificial intelligence during the hiring process.

Titre du poste : Agent(e) d’engagement client

Relève de : Gestionnaire de l’engagement client

Aperçu du poste

BET
99 est le principal site de paris sportifs et casino en ligne au Canada. Depuis son lancement en 2020, nous avons continuellement innové dans l’univers du jeu en ligne, en faisant croître rapidement notre base de clients et en élargissant notre équipe interne BET
99. Nous évoluons dans un environnement dynamique et recherchons des personnes qui incarnent nos valeurs fondamentales : remettre en question le statu quo, confiance, transparence, intégrité et collaboration.

L’équipe d’engagement client joue un rôle essentiel pour assurer une expérience fluide et engage ante pour nos utilisateurs, avant même qu’ils aient besoin de contacter le service à la clientèle. L’objectif est de résoudre de manière proactive les problèmes des clients, de proposer des offres spécialisées et de stimuler l’engagement sur notre plateforme.

Responsabilités

• Communiquer de façon proactive avec les clients par téléphone ou par courriel afin de résoudre les…