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Customer Support Specialist

Job in Burnaby, BC, Canada
Listing for: Themis Solutions Inc.
Full Time position
Listed on 2026-06-12
Job specializations:
  • Customer Service/HelpDesk
    Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 56000 CAD Yearly CAD 56000.00 YEAR
Job Description & How to Apply Below
Join Clio as a Customer Support Specialist in Burnaby, where you'll empower legal professionals with smart product solutions. This full-time role emphasizes exceptional customer service and product expertise.

Clio is on the lookout for Customer Support Specialists to enhance our talented team in Burnaby. You will engage with clients through phone, AI-enabled chat, and email. Your focus will be on diagnosing and troubleshooting issues while fostering product and feature adoption among our customers.

Key Responsibilities:

• Handle inbound support requests across various channels

• Diagnose, troubleshoot, and resolve product issues

• Advise customers on leveraging Clio's offerings

• Capture customer feedback for product enhancement

• Foster personal growth and skill development daily

Requirements:

• Bachelor’s degree or relevant diploma

• Strong analytical and communication skills

• Technical aptitude and problem-solving capabilities

• Curiosity about law, technology, and AI

• Team-oriented mindset with a drive for success

Deliver impactful customer service while advancing your career in a dynamic environment at Clio in Burnaby.
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