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Job Description & How to Apply Below
Clio is on the lookout for Customer Support Specialists to enhance our talented team in Burnaby. You will engage with clients through phone, AI-enabled chat, and email. Your focus will be on diagnosing and troubleshooting issues while fostering product and feature adoption among our customers.
Key Responsibilities:
• Handle inbound support requests across various channels
• Diagnose, troubleshoot, and resolve product issues
• Advise customers on leveraging Clio's offerings
• Capture customer feedback for product enhancement
• Foster personal growth and skill development daily
Requirements:
• Bachelor’s degree or relevant diploma
• Strong analytical and communication skills
• Technical aptitude and problem-solving capabilities
• Curiosity about law, technology, and AI
• Team-oriented mindset with a drive for success
Deliver impactful customer service while advancing your career in a dynamic environment at Clio in Burnaby.
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