Customer Service Rep

Position: Customer Service Rep for Teladoc Health
Elevate patient experiences at Teladoc Health as a Tier 1 Patient and Member Support Representative. Manage essential support functions while ensuring satisfaction across all channels.

As a representative, you will provide critical patient and member support in a fast-paced call center. Your outstanding telephonic communication skills will help you articulate complex concepts and resolve issues efficiently. This position requires a balance of independent work and collaboration with your team.

Key Responsibilities:

• Manage a variety of inquiries via calls, chat, and email

• Provide timely resolutions for patient concerns

• Relay information about Teladoc Health services clearly

• Collaborate with team members for optimal service

• Maintain high standards of customer satisfaction

Requirements:

• Demonstrated empathy when engaging with patients

• Excellent organizational skills to manage priorities

• Adaptability to new processes in a busy environment

• Proficiency in both English and French

• Commitment to a minimum of 15 hours each week

Utilize your problem-solving skills and language abilities to enhance patient support at Teladoc Health.
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