Service Appointment Coordinator

Position: Full-Time Service Appointment Coordinator
Location: New Westminster

Become a part of Westminster Toyota’s busy Service Department as a full-time Service Appointment Coordinator. You will answer customer calls, book appointments, and assist with daily reporting.

We are looking for a proactive and friendly individual to support our Service team. This role involves managing customer interactions over the phone and via email, ensuring appointments are scheduled efficiently. Your strong organizational and computer skills will be key in enhancing customer satisfaction and streamlining operations in our Service Department.

Key Responsibilities:

• Answer customer phone calls and direct them appropriately

• Book and confirm service appointments via phone and email

• Make outgoing reminder calls to clients

• Run daily reports using computer systems

• Provide friendly service and support to customers

Requirements:

• Strong organizational and computer skills

• Excellent telephone manners and customer service experience

• Ability to work independently and as part of a team

• Solutions-oriented mindset

• Previous experience with Reynolds and Reynolds is a plus

Elevate customer service standards as you manage appointment scheduling at Westminster Toyota.
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