Customer-Focused Bike Service Technician

Become part of the Trek team as a Service Technician/Advisor, where every day offers unique bike service opportunities and customer interactions. Your skills in communication and hospitality will shine.

As a Service Technician/Advisor at Trek, your role is crucial in servicing bicycles and enhancing the customer experience. Evaluate customer concerns, recommend necessary repairs, and install accessories while ensuring top-tier service. Your ability to communicate effectively and build relationships will make you an essential part of our team, especially when the Service Manager is unavailable.

Key Responsibilities:

• Diagnose and resolve bike service issues on-site

• Install customer-selected accessories with precision

• Cultivate strong relationships with bike owners

• Support the Service Manager in daily department tasks

• Keep the service area organized and efficient

Requirements:

• Strong customer service orientation and hospitality skills

• Excellent communication and analytical skills

• Keen attention to detail during service tasks

• Willingness to learn new bike technologies

• Positive, team-oriented mindset with self-motivation

Leverage your communication and technical abilities in the vibrant atmosphere of Trek's bike service department.
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