Technical Customer Support Specialist

Elevate your career with a Technical Customer Support role at our Technology team in Burnaby or Victoria. Engage directly with customers to ensure seamless delivery of Security Technology Services.

We're looking for a Technical Customer Support professional who will play a pivotal role in managing service requests and coordinating scheduling for our Security Service Technicians. This position requires excellent customer service and administrative skills, along with a keen understanding of security technology systems. You'll support documentation, billing, and service excellence throughout each customer interaction.

Key Responsibilities:

• Provide high-quality customer service to the Security Service Team

• Manage incoming service requests via phone and email

• Collaborate with customers to assess and resolve support inquiries

• Dispatch and schedule Security Service Technicians efficiently

• Track work orders from creation to completion and manage billing

Requirements:

• High School Diploma or equivalent

• 2+ years in customer service or administrative support

• Knowledge of security technology systems

• Proficiency with MS Office and CRM systems

• Strong communication and organizational skills

Utilize your customer service experience and organizational skills to support our Security Technology Service Operations.
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