Client Delivery Manager for SAP Private Cloud

Lead SAP's private cloud customer engagements as the Client Delivery Manager for MEE. Focus on customer satisfaction and commercial success throughout onboarding and renewal phases.
In this role, you will be the key contact point for SAP's private cloud customers, including RISE with SAP and HEC. You'll oversee engagement management, facilitate delivery operations, and enhance account management to ensure a seamless customer experience. Proactive problem-solving and a strong relationship-building aptitude are vital in this customer-facing role that supports diverse clients across various industries.

Key Responsibilities:

• Align services with customer requirements and manage stakeholders

• Oversee day-to-day operations and project support

• De-escalate critical engagements to maintain customer satisfaction

• Handle commercial account management effectively

• Drive engagement through onboarding, run, and renewal phases
Requirements:

• Bachelor’s degree in business or technology field

• At least 2 years in a customer-facing role in IT consulting

• Strong presentation and communication skills

• Problem-solving attitude with a customer-first mindset

• Experience with SAP's cloud offerings, especially private cloud
Shape the future of cloud engagements with SAP, ensuring customer success and delivering quality service.
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